A customer complained that the filtration system on the recirculating parts washer she purchased for petroleum-solvent cleaning is not working. What can the salesperson who sold the washer do to handle the complaint?
A) Replace the washer without cost to the customer.
B) Instruct the customer how to proceed with the claim against the manufacturer of the filtration system which is installed by the washer manufacturer.
C) Send the washer to the factory to determine if there is a manufacturing problem with the filtration system or how it was installed.
D) Agree to replace the washer if the customer will share replacement and shipping costs.
E) The salesperson can choose the option above that seems most appropriate given the seller's understanding of the complaint.
Correct Answer:
Verified
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