When customers make the effort to complain to a salesperson, they want all of the following EXCEPT:

Question

Quizplus · Accepted Answer

Customers do not want a salesperson to become antagonistic with them when they complain. They expect the salesperson to handle their grievances in a friendly manner, offer a sympathetic reaction, acknowledge their feelings, and give them a chance to tell their story. Becoming antagonistic would only escalate the situation and make the customer even more dissatisfied.

When Customers Make the Effort to Complain to a Salesperson