Opal is a salesperson for a wholesaler. There are many retailers in her territory and she says, "No two are alike. I must adjust my way of communicating to their different styles. Some are strictly business. Others like to talk about their families or sports before I discuss my company's products." Opal's approach illustrates which characteristic of a successful salesperson?

Question

Quizplus · Accepted Answer

Opal's ability to adjust her communication style to suit different retailers shows that she has the characteristic of flexibility, which is important for a successful salesperson. This enables her to build rapport with potential customers and better understand their needs and preferences, ultimately leading to more successful sales. While ethics, knowledge, dependability, and motivation are all important for salespeople, Opal's behavior in the scenario highlights flexibility specifically.

Opal Is a Salesperson for a Wholesaler