ING, the Dutch online bank, uses the proverbial "carrot-and-stick" approach, offering customers a higher savings rate if they use the preferred internet channel and "punishing" them with long lineups if they choose to conduct a transaction face to face with a teller.

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The statement describes ING's approach towards promoting the use of online channels and discouraging in-person transactions.

ING, the Dutch Online Bank, Uses the Proverbial "Carrot-And-Stick" Approach