When a customer service manger works to diffuse a situation with an irate customer,which of Mintzberg's roles is he/she taking on?
A)Liaison
B)Disturbance handler
C)Negotiator
D)Resource allocator
E)Leader

Question

Quizplus · Accepted Answer

The manager is taking on the role of a disturbance handler as they are trying to deal with and calm down an irate customer. This role involves handling unexpected events and crisis situations.

When a Customer Service Manger Works to Diffuse a Situation