Question 1

When a customer service manger works to diffuse a situation with an irate customer,which of Mintzberg's roles is he/she taking on?
A)Liaison
B)Disturbance handler
C)Negotiator
D)Resource allocator
E)Leader

Accepted Answer

The manager is taking on the role of a disturbance handler as they are trying to deal with and calm down an irate customer. This role involves handling unexpected events and crisis situations.

Question 2

Which of Mintzberg's roles involves searching for new business opportunities and initiating new projects to create change?
A)Leader
B)Figurehead
C)Entrepreneur
D)Resource allocator
E)Monitor

Accepted Answer

Mintzberg's Entrepreneurial role involves seeking new business opportunities, taking risks and initiating new projects to bring about change in the organization. The Entrepreneurial role requires a visionary perspective and forward-thinking approach to keep the organization innovative and competitive in the long run. The other options in the question, such as Leader, Figurehead, Resource Allocator, and Monitor, do not specifically involve searching for new business opportunities and initiating new projects.

Question 3

CEO,President,COO and Vice President are all titles typical of which level of management?
A)Strategic
B)Tactical
C)Operational
D)Functional
E)Regional

Accepted Answer

CEO, President, COO and Vice President are all top-level executives who hold strategic positions in the organization. They are responsible for setting the overall direction of the company, developing long-term strategies, and making high-level decisions about the organization's operations. Therefore, they belong to the strategic level of management.

Question 4

______________ skills influence a manager's ability to work well with people.
A)Decisional
B)Technical
C)Interpersonal
D)Professional
E)Conceptual

Accepted Answer

Interpersonal skills are crucial for managers as they involve the ability to communicate effectively, build relationships with colleagues and stakeholders, resolve conflicts, and motivate employees. While technical, decisional, professional, and conceptual skills are also important for a manager, interpersonal skills are particularly vital for working with people.

Question 5

As a manager at Get-Rich-Quick Investments (GRQ),Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful.Claus would best be described as a (an)
A)frontline manager.
B)tactical manager.
C)operational manager.
D)top-level manager.
E)institutional controller.

Accepted Answer

The answer of As a manager at Get-Rich-Quick Investments (GRQ),Claus...

Question 6

Titles such as foreman,sales manager,shift manager,or supervisor typically belong to managers at what level?
A)Strategic
B)Middle
C)Top
D)Operational
E)Tactical

Accepted Answer

These titles typically belong to operational level managers who are responsible for overseeing day-to-day activities and managing frontline employees.

Question 7

The President of Delta Design,LLC attended the opening ceremony for a customer's new office complex.Which of Mintzberg's roles was the President playing in this situation?
A)Leader
B)Liaison
C)Figurehead
D)Spokesperson
E)Resource allocator

Accepted Answer

The President of Delta Design, LLC was attending the opening ceremony of a customer's new office complex. This portrays a ceremonial role where he is a Figurehead, representing the company at the event, and reinforcing the importance of business relationships.

Question 8

________________ managers are typically concerned with the interaction between the organization and its external environment.
A)Regional
B)Top-level
C)Middle-level
D)Frontline
E)Functional

Accepted Answer

Top-level managers, such as CEOs or executive directors, are responsible for making strategic decisions that affect the entire organization, including its relationship with the external environment. They are concerned with issues such as competition, market trends, and regulatory changes. Middle-level managers are more focused on implementing these strategies within their departments, while frontline managers and functional managers have narrower responsibilities related to day-to-day operations or specific functions within the organization. Regional managers may have some involvement with the external environment, but their focus is usually on a specific geographic region.

Question 9

Using a particular software program at an expert level,compilation of an accounting statement,and writing advertising copy are all examples of which type of skill?
A)Technical
B)Professional
C)Conceptual
D)Interpersonal
E)Quantitative

Accepted Answer

These examples all involve a specific technical ability or proficiency in a particular software program, task, or area of expertise.

Question 10

Which of the following roles,as defined by Mintzberg is a decisional role?
A)Spokesperson
B)Liaison
C)Leader
D)Negotiator
E)Monitor

Accepted Answer

The answer of Which of the following roles,as defined by...

Question 11

Managers responsible for supervising the operations of an organization are referred to as
A)strategic managers.
B)functional managers.
C)supervisory managers.
D)operational managers.
E)tactical managers.

Accepted Answer

Operational managers are responsible for the day-to-day operations of an organization, including supervising employees and ensuring that tasks are completed efficiently and effectively. This role is also commonly referred to as a front-line or first-line manager. Option A refers to higher-level managers who focus on the long-term direction of the organization, while option B refers to managers responsible for specific functions within the organization (e.g. marketing, finance). Option C refers to managers who supervise a team of employees but may not have ultimate responsibility for the operations of the entire organization. Option E refers to managers who focus on implementing short-term plans and initiatives.

Question 12

Operational managers play a crucial role in an organization because they provide
A)the link between managerial and non-managerial personnel.
B)discipline for problem managers.
C)the key plans for an organization's success.
D)feedback on top management performance.
E)direction and strategy for the organization.

Accepted Answer

Operational managers act as the intermediary between the higher management and the non-managerial staff. They are responsible for implementing the plans and decisions made by the top management and coordinating with the lower-level personnel to ensure the smooth operation of the organization. Thus, they provide a crucial link between the management and staff, making option A the best choice. Option B is incorrect because operational managers are not tasked with disciplining problem managers. Option C may be true for strategic managers, but operational managers are responsible for carrying out the plans and strategies for the organization, not necessarily creating them. Option D may be true for department heads or top executives who provide feedback on the management's overall performance, but operational managers are more closely involved with the daily operations of the organization. Option E may be true for strategic managers but is not necessarily the primary role of operational managers.

Question 13

Tactical managers are often referred to as
A)center managers.
B)middle-level managers.
C)lower-level managers.
D)operational managers.
E)upper-middle managers.

Accepted Answer

Tactical managers are middle-level managers who are responsible for implementing the strategies and plans developed by top-level managers and for coordinating the activities of lower-level employees.

Question 14

A(n)__________ skill is the ability to perform a specialized task that involves a certain method or process.
A)conceptual
B)decision
C)interpersonal
D)communication
E)technical

Accepted Answer

Technical skills refer to the practical or hands-on abilities required to perform specific tasks, such as operating machinery or software, or designing and coding computer programs. These skills are often specific to a particular profession or industry and may require formal training or certification.

Question 15

Lower-level managers who supervise the operational activities of the organization are called
A)frontline managers.
B)middle managers.
C)top-level managers.
D)tactical managers.
E)strategic managers.

Accepted Answer

Frontline managers are responsible for supervising the day-to-day operational activities of the organization, including the work of non-managerial employees. Middle managers are responsible for coordinating the activities of different departments or units within the organization. Top-level managers are responsible for making strategic decisions and setting the overall direction for the organization. Tactical managers are responsible for implementing specific policies or plans within the organization. Strategic managers are responsible for setting the overall strategic direction and vision for the organization. Therefore, the best choice would be A, frontline managers, as they are specifically responsible for managing the operational activities of the organization.

Question 16

Top-level managers focus on
A)long-term survival of an organization.
B)translating goals and objectives into specific activities.
C)managing frontline managers.
D)supervising non-management employees.
E)initiating new daily activities.

Accepted Answer

Top-level managers are responsible for setting the long-term strategy and vision for the organization, and ensuring the survival and success of the organization for years to come. They are focused on big-picture thinking and making high-level decisions to guide the company towards long-term success.

Question 17

Which of the following represent skills that managers need?
A)Interpersonal & communication,conceptual & decision,and professional
B)Technical,interpersonal & communication and conceptual & decision
C)Professional,technical,and interpersonal & communication
D)Conceptual & decision,professional and technical
E)Professional,technical,and conceptual & decision

Accepted Answer

Managers need a combination of technical skills (based on knowledge and expertise in a specific area), interpersonal and communication skills (to effectively work with and lead others), and conceptual and decision-making skills (to develop strategies, solve problems, and make informed decisions). Option B includes all three types of skills. Option A only mentions professional skills, which is not as comprehensive as the other options. Option C includes professional skills but not conceptual and decision-making skills. Option D includes only conceptual and decision-making skills and professional skills. Option E includes all three types of skills, but does not specifically mention interpersonal and communication skills.

Question 18

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?
A)Operational managers
B)Functional managers
C)Activities managers
D)Strategic managers
E)Tactical managers

Accepted Answer

Tactical managers have the responsibility of translating the general goals and plans into more specific activities. They are responsible for implementing the plans and strategies developed by the higher management.

Question 19

In smaller entrepreneurial firms and even in more adaptive larger firms,managers
A)are no longer utilized.
B)rely more heavily on technical skills.
C)serve as "experts" on whom the entire firm depends.
D)have strategic,tactical and operational responsibilities.
E)focus on internal operations only.

Accepted Answer

In smaller entrepreneurial firms and adaptive larger firms, managers have a variety of responsibilities that include strategic planning, tactics development, and operational management. They are essential for the smooth functioning of the organization and help to ensure its success. Additionally, they also have to be adaptable and possess the required technical skills to keep up with current industry trends and advancements.

Question 20

Which of Mintzberg's roles involves speaking on behalf of the organization?
A)Disseminator
B)Spokesperson
C)Liaison
D)Figurehead
E)Disturbance handler

Accepted Answer

Mintzberg's role of spokesperson involves speaking on behalf of the organization, such as handling public relations, giving speeches, and representing the organization in the media.

Quiz 1: Managing

When a customer service manger works to diffuse a situation with an irate customer,which of Mintzberg's roles is he/she taking on?

Which of Mintzberg's roles involves searching for new business opportunities and initiating new projects to create change?

CEO,President,COO and Vice President are all titles typical of which level of management?

______________ skills influence a manager's ability to work well with people.

As a manager at Get-Rich-Quick Investments (GRQ) ,Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful.Claus would best be described as a (an)

Titles such as foreman,sales manager,shift manager,or supervisor typically belong to managers at what level?

The President of Delta Design,LLC attended the opening ceremony for a customer's new office complex.Which of Mintzberg's roles was the President playing in this situation?

________________ managers are typically concerned with the interaction between the organization and its external environment.

Using a particular software program at an expert level,compilation of an accounting statement,and writing advertising copy are all examples of which type of skill?

Which of the following roles,as defined by Mintzberg is a decisional role?

Managers responsible for supervising the operations of an organization are referred to as

Operational managers play a crucial role in an organization because they provide

Tactical managers are often referred to as

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

Lower-level managers who supervise the operational activities of the organization are called

Top-level managers focus on

Which of the following represent skills that managers need?

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

In smaller entrepreneurial firms and even in more adaptive larger firms,managers

Which of Mintzberg's roles involves speaking on behalf of the organization?