Question 1

Total quality includes preventing defects before they occur.

Accepted Answer

Total quality involves implementing measures and strategies to ensure defects are prevented before they occur, rather than relying on inspection and correction after the fact. This is known as a proactive approach to quality management.

Question 2

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

Accepted Answer

Knowledge management is the set of practices aimed at discovering and harnessing an organization's intellectual resources,fully utilizing the intellects of the organization's people.

Question 3

It can be said that technology both complicates things and creates new opportunities.

Accepted Answer

Technology can complicate things by creating new problems such as cyber threats, privacy issues, and job displacement. However, technology also creates new opportunities for innovation, efficiency, communication, and access to information.

Question 4

Using personal technology such as a BlackBerry,means that you must be available all of the time to do the best job possible.

Accepted Answer

Using personal technology like a BlackBerry does not inherently require constant availability; work-life balance and boundaries can be maintained.

Question 5

Collaboration can occur between but not within organizations.

Accepted Answer

Collaboration can occur both between and within organizations. Within organizations, collaboration can occur between different departments, teams, or individuals working on a common project or goal. Collaboration between organizations may involve partnerships, joint ventures, or inter-organizational networks.

Question 6

The fundamental success drivers for an organization are innovation,quality,speed,and product delivery time.

Accepted Answer

While innovation, quality, speed, and product delivery time are important factors, the fundamental success drivers for an organization can vary and may also include factors like customer satisfaction, financial performance, leadership, and market adaptability.

Question 7

Innovation is the introduction of new goods and services.

Accepted Answer

Innovation refers to the introduction of new products, services, or processes that create value for the market or society.

Question 8

Quality is the excellence of your product (including goods and services).

Accepted Answer

Quality refers to the standard of excellence or superiority of a product, which encompasses both goods and services. Therefore, the statement is true.

Question 9

The key to company success is how much the industry in which it operates will affect society or how much it will grow.

Accepted Answer

While industry impact and growth potential are important, company success also depends on factors like management, innovation, strategy, and execution.

Question 10

If an organization does not innovate,it will die.

Accepted Answer

Innovation is essential for any organization to stay relevant in a competitive market. Without innovation, an organization may become outdated and lose its market share to competitors who are constantly improving their products and services. Therefore, it is important for organizations to invest in innovation and continuously come up with new ideas, products and services to stay ahead of the curve.

Question 11

The most precious resources of an organization are people's expertise,skills,wisdom,and relationships.

Accepted Answer

People bring unique skills, knowledge, and experience to an organization. They also hold valuable relationships with clients, partners, and colleagues. These resources are essential for the success and growth of an organization.

Question 12

Managers succeed by focusing on fundamentals and knowing what's important.

Accepted Answer

Focusing on fundamentals and understanding what is important is a key to success for managers. By doing so, they can effectively prioritize tasks and make informed decisions.

Question 13

The primary reason that companies fail is a change in the environment.

Accepted Answer

While changes in the environment can contribute to company failure, the primary reasons often include poor management, lack of capital, inadequate business planning, and failure to adapt to market demands.

Question 14

Better serving the customer can start with involving the customer more in company decisions,especially when it comes to discovering more about customer attitudes.

Accepted Answer

By involving the customer more in company decisions and gathering information about customer attitudes, companies can gain a better understanding of what their customers want and need, ultimately improving their ability to serve them.

Question 15

The four key elements that make the current business environment different from the past include globalization,technological change,the importance of knowledge and ideas,and collaboration across organizational "boundaries."

Accepted Answer

These are the four key elements that are currently shaping the business environment.

Question 16

Until recently the move to globalization was growing very quickly.Now the change from local to global has leveled off and countries are pushing back on global opportunities such that we may yet see a change back to localization.

Accepted Answer

The answer of Until recently the move to globalization was...

Question 17

A global company is headquartered anywhere,but the managers all come from the United States.

Accepted Answer

If the managers all come from the United States, then the company is not truly global and is limited to a cultural perspective of just one country. A global company should have representation from multiple countries to better understand and serve its diverse clientele.

Question 18

Sometimes the most important innovation isn't the product itself but the way it is delivered.

Accepted Answer

The delivery method of a product or service can greatly impact its success and adoption by consumers. For example, the introduction of online shopping and home delivery greatly changed the retail industry and customer buying habits. Therefore, the delivery method can be just as important as the product itself in terms of innovation.

Question 19

The Internet can affect how and when people work.

Accepted Answer

The Internet has made it possible for people to work remotely or from home, giving them more flexibility in terms of working hours and location. It has also made it easier for businesses to outsource work to individuals or companies in other parts of the world, further changing the traditional 9-to-5 work schedule. Therefore, the Internet has a significant impact on how and when people work.

Question 20

Globalization affects only large companies.

Accepted Answer

Globalization affects companies of all sizes as it involves the integration of economies and cultures across the world, leading to increased competition and new business opportunities for companies of all sizes.

Quiz 1: Managing