When a business employs an outside company to handle all customer correspondence and phone calls,the business is ________ its customer service department.
A)outsourcing
B)branding
C)multitasking
D)shrinking

Question

Quizplus · Accepted Answer

Outsourcing refers to the practice of using an external company to handle certain tasks, such as customer service. Therefore, if a business employs an outside company to handle all customer correspondence and phone calls, it is outsourcing its customer service department.

When a Business Employs an Outside Company to Handle All