Question 1

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well.
A)Talents
B)Competencies
C)Skills
D)Abilities

Accepted Answer

Talents, skills, and abilities are all specific and narrow aspects of a worker's abilities, such as being able to type quickly or understand complex mathematical concepts. Competencies, on the other hand, are broad categories of knowledge, skills, and behaviors that are necessary for a successful worker, such as communication, problem-solving, or teamwork.

Question 2

Which of the following is contained in a task statement?
A)the type of people required for the job
B)how to recruit for the given job specifications
C)the physical working conditions of the job
D)identifying the changes anticipated for the position

Accepted Answer

A task statement typically includes details about the physical working conditions of the job, as it describes what the job entails, including the environment in which the tasks are performed.

Question 3

When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.
A)job analysis
B)value chain analysis
C)job rewards analysis
D)competency analysis

Accepted Answer

A job analysis is the process of identifying and determining in detail the particular job duties, skills, knowledge, and abilities required for a given position. This would involve evaluating how the employees are actually spending their time on the job, which would provide insight into any areas where administrative duties may be taking up too much time that could be better used for customer service.

Question 4

Which of the following is a disadvantage of using the task inventory job analysis method?
A)inability to distinguish superior from average workers
B)lack of objectivity
C)lack the ability to fit unique needs of the organization
D)relatively small amount of data is collected

Accepted Answer

The task inventory method focuses on listing the tasks and responsibilities of a job, which may not provide insights into the differences in performance levels among workers, hence not distinguishing superior from average workers.

Question 5

A job task is a(n)________.
A)observable unit of work with a beginning and an end
B)set of related tasks that are repeated on the job
C)set of KSAOs
D)employee characteristic related to job performance

Accepted Answer

A job task is a specific, observable unit of work that has a clear beginning and end. It is a discrete aspect of a job that can be identified and measured. Options B, C, and D refer to broader concepts than a job task.

Question 6

In analyzing a job of a stenographer that is to be advertised as a vacancy,an employer found that the ________ for the job was rapid typing skills.
A)bona fide occupational qualification
B)employee value proposition
C)desirable criteria
D)essential function

Accepted Answer

The essential function of the stenographer job is rapid typing skills. This means that it is a necessary requirement for the job and cannot be compromised. A bona fide occupational qualification (A) refers to a qualification that is necessary for performing the job duties, but it must be related to an essential function of the job. An employee value proposition (B) refers to the unique benefits and advantages that an employer offers to attract and retain employees. Desirable criteria (C) are qualifications or skills that are preferred but not necessarily required for the job.

Question 7

In staffing,O*NET is used for ________.
A)background job analysis information
B)legal research
C)job rewards analyses
D)identifying a firm's best business strategy

Accepted Answer

O*NET is a database designed for occupational information useful for job analysis and employment-related decision making. It provides detailed information on skills, abilities, knowledge, tasks, and work activities required for various occupations, making it a valuable tool for staffing professionals in identifying the competencies needed for different job roles.

Question 8

Phoebe Johnson is a senior HR executive at CarMakers Corp.She has been informed that the company needs to hire five line workers for their Kingston plant.Phoebe decides to go down to the plant to get a better idea of the work.She speaks to the line workers there and gets firsthand information about the important aspects of the job involved.Phoebe is using the ________ method to collect information.
A)job family description
B)entry examination
C)job profiling
D)desk audit

Accepted Answer

The answer of Phoebe Johnson is a senior HR executive...

Question 9

Which of the following arguments about job analysis is most effective in order to gain the support of top managers?
A)Multiple approaches to job analysis can be combined to address the limitations of any single approach.
B)The process will help identify employee characteristics that will augment the firm's business strategy and increase the company's return on its staffing investment.
C)It is not uncommon for the job experts doing the analysis to try to color the job analyst's interpretation of the job to suit their personal goals and needs.
D)By adequately planning and preparing for the job analysis,the results are likely to be more accurate and useful,and the job analysis should take less time and effort.

Accepted Answer

Top managers are usually focused on achieving the best possible return on investment for the company. Therefore, the most effective argument would be to show how job analysis can help identify employee characteristics that will support the firm's business strategy and ultimately increase the return on staffing investment.

Question 10

Alex and Jane are the best economists that FlexMoney Inc.,a consulting firm,has.However,FlexMoney is in urgent need to hire more economists and Alex and Jane are told to come up with all the criteria that they think will influence the ability to succeed in this field.This should give the higher management a good idea of the nature of the job and the kind of people they should be looking to hire.Which job analysis method is being used by FlexMoney?
A)task inventory method
B)job elements method
C)critical incidents method
D)Position Analysis Questionnaire method

Accepted Answer

The job elements method is being used here, as Alex and Jane are identifying the skills, knowledge, abilities, and other characteristics (KSAOs) needed to perform the job successfully. This method focuses on the attributes of the worker necessary to accomplish the tasks.

Question 11

General Stores Inc.,a chain of retail stores short-listed four candidates for the two vacant positions of store manager.They were particularly keen on Mark Evans,who had an excellent background and impressive interpersonal skills.To lure Mark in,they offered him an extremely lucrative package that he was unlikely to get anywhere else.They also hired Doug Pyers for the other vacancy,although Mark got a better deal than Doug.In spite of this,General Stores was unable to retain Mark for more than a few months.Which of the following,if true,could explain this apparent discrepancy?
A)Mark is more concerned with the extrinsic aspects of a job than anything else.
B)The company did not accurately gauge Mark's need for intrinsic rewards.
C)Average salaries in the industry matched the remuneration Doug received.
D)Doug was unhappy about the inequity in pay that existed between him and his colleague,Mark.

Accepted Answer

This option explains that Mark's departure could be due to the fact that the company did not accurately understand his need for intrinsic rewards (such as job satisfaction) despite offering him a lucrative package. This suggests that Mark may have left because he did not find the job fulfilling enough, beyond just the financial incentives.

Question 12

The job analysis technique that identifies behaviors that lead to extremely effective or extremely ineffective job performance is ________.
A)task inventory method
B)job elements method
C)critical incidents method
D)structured interview method

Accepted Answer

The technique that identifies behaviors that lead to extremely effective or extremely ineffective job performance is the critical incidents method. This technique involves collecting and analyzing examples of behavior that resulted in either highly successful or highly unsuccessful job performance.

Question 13

Dana works as a financial consultant at a start-up company called MoneyCare.While some of her friends earn more than she does working for similar positions in other companies,Dana finds her work far more interesting and challenging than what her friends do.As MoneyCare is a small organization,Dana has a lot of responsibilities and believes that she is actually learning far more on the job than she thought she would.Which of the following statements is true about Dana?
A)She thinks total rewards from her job are low.
B)She finds the intrinsic rewards from this job very satisfying.
C)She thinks the extrinsic rewards from this job are very high.
D)The extrinsic rewards account for the bulk of the total rewards she gets from this job.

Accepted Answer

Dana finds her work more interesting and challenging than other positions in other companies, which suggests that she is likely satisfied with the intrinsic rewards of her job. The passage does not provide any information suggesting that she thinks the extrinsic rewards are high or low, or whether extrinsic rewards account for the bulk of her total rewards.

Question 14

The degree to which the composition of a reward package matches the needs and preferences of applicants or employees is the package's ________.
A)amount
B)differential
C)stability
D)mix

Accepted Answer

The mix refers to the combination of different types of rewards within a reward package, such as salary, benefits, and bonuses. The degree to which this mix aligns with the needs and preferences of applicants or employees is important in attracting and retaining top talent.

Question 15

When the main job duties have already been determined,a(n)________ job analysis would be required.
A)inductive
B)deductive
C)reactive
D)idiosyncratic

Accepted Answer

When the main job duties have already been determined, a deductive job analysis is required. This approach works from the general (established duties) to the specific (analyzing these duties to define the job's parameters).

Question 16

Cybernetic Incorporated is well known for the ________ of the rewards it presents to its employees.For example: employees are allowed to dress casually on all days of the workweek,have the option of flexible work schedules,and can bring their dogs to work with them.
A)magnitude
B)mix
C)differential
D)distinctiveness

Accepted Answer

The word "distinctiveness" implies that Cybernetic Incorporated's rewards are unique and stand out from those offered by other companies. The examples given in the sentence, such as casual dress and bringing dogs to work, suggest that these rewards are not commonly offered by employers. The other answer choices do not convey this sense of uniqueness.

Question 17

Which of the following are advantages of using structured questionnaires for job analysis?
A)speed and low reading level
B)standardization and low reading level
C)standardization and the ability to capture unique aspects of the job
D)speed and low cost

Accepted Answer

The answer of Which of the following are advantages of...

Question 18

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the ________.
A)task inventory method
B)job elements method
C)critical incidents method
D)structured interview method

Accepted Answer

The job elements method uses expert brainstorming sessions to identify the characteristics of successful workers by breaking down a job into its component elements. The task inventory method involves identifying and listing all the tasks necessary to perform a job. The critical incidents method involves identifying specific incidents that illustrate effective or ineffective job performance. The structured interview method involves asking standardized questions to gather job-related information from job incumbents or supervisors.

Question 19

The balance between the intrinsic and extrinsic rewards an employee receives by working for a particular employer in return for their job performance is the ________.
A)employee value proposition
B)job's total rewards
C)job's total compensation package
D)work-life balance

Accepted Answer

The term "employee value proposition" specifically refers to the balance between the rewards an employee receives (both intrinsic and extrinsic) in exchange for their job performance. Option B refers to the rewards received for job performance but does not include the intrinsic rewards. Option C specifically refers to compensation, which is only one aspect of the overall employee value proposition. Option D refers to a separate concept of balancing work and non-work responsibilities.

Question 20

The first step in conducting a job analysis is to ________.
A)get the support of top management
B)communicate the purpose of the job analysis to the job experts
C)collect critical incidents
D)write the job description and person specification

Accepted Answer

The answer of The first step in conducting a job...

Quiz 4: Strategic Job Analysis and Competency Modeling

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well.

Which of the following is contained in a task statement?

When Mary's Macaroons conducted a ________ on its customer service positions,it found that 35% of the customer service employee's time was being spent on administrative duties,not focusing on customer service.

Which of the following is a disadvantage of using the task inventory job analysis method?

A job task is a(n) ________.

In analyzing a job of a stenographer that is to be advertised as a vacancy,an employer found that the ________ for the job was rapid typing skills.

In staffing,O*NET is used for ________.

Which of the following arguments about job analysis is most effective in order to gain the support of top managers?

The job analysis technique that identifies behaviors that lead to extremely effective or extremely ineffective job performance is ________.

The degree to which the composition of a reward package matches the needs and preferences of applicants or employees is the package's ________.

When the main job duties have already been determined,a(n) ________ job analysis would be required.

Cybernetic Incorporated is well known for the ________ of the rewards it presents to its employees.For example: employees are allowed to dress casually on all days of the workweek,have the option of flexible work schedules,and can bring their dogs to work with them.

Which of the following are advantages of using structured questionnaires for job analysis?

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the ________.

The balance between the intrinsic and extrinsic rewards an employee receives by working for a particular employer in return for their job performance is the ________.

The first step in conducting a job analysis is to ________.