Management at Fabricfresh Dry Cleaners is concerned that it maintains a high level of service for its business accounts. How should the firm monitor the level of service these customers receive?
A)Develop a code of service.
B)Set service objectives.
C)Formally survey customers.
D)Specify service uniformity.
E)Stress truthfulness with employees.

Question

Quizplus · Accepted Answer

The best way to monitor the level of service business accounts receive is to formally survey customers. This will provide direct feedback from the customers on their experience with the service and identify areas where improvements can be made. developing a code of service, setting service objectives, specifying service uniformity, and stressing truthfulness with employees are all important components of maintaining high levels of customer service, but these methods do not directly measure the level of service provided to business accounts.

Management at Fabricfresh Dry Cleaners Is Concerned That It Maintains