Introducing Diversity Training (Scenario)
Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world.
-Jackson feels that in becoming a more inclusive organization in the globally recognized vibrant and multicultural city such as Toronto,it is important that all organizations accept people who are different.He recognizes,however,that eliminating biases is extremely difficult.As the club manager ultimately responsible for the bottom line,he feels it is his responsibility to ________ club environment.
A)sustain the homogeneity of the
B)retain the highest level of socioeconomic standards in the
C)create an open,respectful,and inclusive
D)respect the original founders' idea of the

Question

Quizplus · Accepted Answer

Jackson recognizes the importance of creating an open, respectful, and inclusive club environment. This would involve accepting people who are different and eliminating biases. This approach would likely attract new members, improve revenues, and ultimately sustain the club's financial viability. Sustaining the homogeneity of the club environment or retaining the highest level of socioeconomic standards would likely limit the club's appeal and hinder its growth. Respecting the original founders' idea of the club's exclusivity would also limit the club's appeal in a modern, diverse society.