The Practice (Scenario) Kelly Rae Works at an Ophthalmology Office Where She Has

The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-If Kelly decided to enhance productivity by giving greater authority to other technicians and increasing formalization,she would be addressing which category of change?

A) structure
B) people
C) processes
D) culture