According to Michael Hammer, most of the problems with performance measurements can be eliminated by carefully selecting standards that look at entire business processes, identifying which actions make those processes succeed, and measuring specifically against those standards.

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Business consultant Michael Hammer identifies what he calls seven "deadly sins" of performance measurement. To avoid them, it is important to carefully select standards that look at entire business processes and identify which actions make those processes succeed. Then managers should measure performance against these standards precisely, accurately, and practically, making individuals responsible for their achievement and rewarding success.

According to Michael Hammer, Most of the Problems with Performance