A balanced scorecard is a control system combining four sets of performance measures: financial, customer, business process, and strategy.

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A growing number of companies have combined targets for managers into a balanced scorecard, a combination of four sets of performance measures: financial, customer satisfaction, business processes (quality and efficiency), and learning and growth. The goal is generally to broaden management's horizon beyond short-term financial results so that the company's long-term success is more likely.

A Balanced Scorecard Is a Control System Combining Four Sets