The process by which a person states what he or she believes the other person is saying is referred to as
A) Communication.
B) Filtering.
C) Reflection.
D) Discussion.
E) Perception.

Question

Quizplus · Accepted Answer

A basic technique called reflection will help a manager listen effectively. Reflection is a process by which a person states what he or she believes the other person is saying. This technique places a greater emphasis on listening than on talking.

The Process by Which a Person States What He or She