A useful strategy for encouraging collaboration when there is conflict in groups is to
A) Attempt to force the superior group's position.
B) Deemphasize the disagreement between the groups involved.
C) Invoke superordinate goals.
D) Use a mediator.
E) Ask HR specialists to help.

Question

Quizplus · Accepted Answer

An important technique is to invoke superordinate goals, which are higher-level organizational goals toward which everyone should be striving and that ultimately need to take precedence over personal or unit preferences.

A Useful Strategy for Encouraging Collaboration When There Is Conflict