Quality of work life programs may increase employee retention, but they have been unable to improve organizational productivity.

Question

Quizplus · Accepted Answer

Advocates of QWL claim that it improves organizational effectiveness and productivity. The term productivity, as applied by QWL programs, means much more than each person's quantity of work output. It also includes turnover, absenteeism, accidents, theft, sabotage, creativity, innovation, and especially the quality of work.

Quality of Work Life Programs May Increase Employee Retention, but They