Will, a manager at Chesterton Chevrolet, strives for long-term improvement rather than short-term profit. He has done this for years regardless of the economic environment. This is an example of which of Deming's 14 points of quality?

Question

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Deming's 14 points of quality emphasized a holistic approach to management that demands intimate understanding of the process. One of the points is to create constancy of purpose, which means to strive for long-term improvement rather than short-term profit.

Will, a Manager at Chesterton Chevrolet, Strives for Long-Term Improvement