Question 1

Mingjin supervises employees that work on the floor of the Superior Pet Food factory. She cooperates closely with her manager in determining ways to improve the efficiency of the manufacturing process, and then works to implements those plans. Mingjin would be considered a(n)
A) Frontline manager.
B) Tactical manager.
C) Middle-level manager.
D) Top-level manager.
E) Administrative controller.

Accepted Answer

Frontline managers are lower-level managers who supervise the operations of the organization. They are directly involved with nonmanagement employees (such as those who are manufacturing the food) and implementing the specific plans developed with middle managers.

Question 2

Which of the following lists represents skills that managers need?
A) Interpersonal and communication, conceptual and decision, and professional.
B) Technical, interpersonal and communication, and conceptual and decision.
C) Identificational, technical, and interpersonal and communication.
D) Conceptual and decision, professional, and technical.
E) Professional, technical, and identificational.

Accepted Answer

Although managers need many individual skills, there are three essential categories: technical skills, interpersonal and communication skills, and conceptual and decision skills.

Question 3

_______ involves monitoring performance and making necessary changes.
A) Budgeting
B) Planning
C) Organizing
D) Leading
E) Controlling

Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals such as quality and safety.

Question 4

Operational managers play a crucial role in an organization because they provide
A) The link between managerial and nonmanagerial personnel.
B) Discipline for problem managers.
C) The key plans for an organization's success.
D) Feedback on top management performance.
E) Direction and strategy for the organization.

Accepted Answer

The role of operational managers is critical in the organization because they are the link between management and nonmanagement personnel.

Question 5

Managers responsible for supervising the operations of an organization are referred to as
A) Primary managers.
B) Functional managers.
C) Supervisory managers.
D) Operational managers.
E) Tactical managers.

Accepted Answer

Frontline managers, or operational managers, are lower-level managers who supervise the operations of the organization.

Question 6

As a manager at Prescott Fine Jewelry (PFJ), Jerald Walker spends much of his time coaching new sales managers and making sure that information coming from headquarters reaches the PFJ branches so they will be successful. Jerald would best be described as a(n)
A) Frontline manager.
B) Tactical manager.
C) Operational manager.
D) Top-level manager.
E) Institutional controller.

Accepted Answer

Tactical managers are responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities. The role of the middle manager is to be an administrative controller who bridges the gap between higher and lower levels.

Question 7

Top-level managers focus on
A) Long-term survival of an organization.
B) Translating goals and objectives into specific activities.
C) Managing frontline managers.
D) Supervising nonmanagement employees.
E) Initiating new daily activities.

Accepted Answer

Top-level managers, often referred to as strategic managers, are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of the organization.

Question 8

CEO, president, COO, and vice president are all titles typical of which level of management?
A) Strategic.
B) Tactical.
C) Operational.
D) Functional.
E) Regional.

Accepted Answer

The CEO, COO, company presidents, and vice presidents are all strategic-level members of the top management team.

Question 9

Lower-level managers who supervise the operational activities of the organization are called
A) Frontline managers.
B) Middle managers.
C) Top-level managers.
D) Tactical managers.
E) Primary managers.

Accepted Answer

Frontline managers, or operational managers, are lower-level managers who supervise the operations of the organization.

Question 10

Senior executives responsible for the overall management and effectiveness of the organization are called
A) Long-term managers.
B) Middle managers.
C) Strategic managers.
D) Tactical managers.
E) Short-run managers.

Accepted Answer

Top-level managers, often referred to as strategic managers, are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of the organization.

Question 11

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?
A) Operational managers.
B) Functional managers.
C) Activities managers.
D) Strategic managers.
E) Tactical managers.

Accepted Answer

Middle-level managers are located in the organization's hierarchy below top-level management and above the frontline managers. Sometimes called tactical managers, they are responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities.

Question 12

Tactical managers are often referred to as
A) Center managers.
B) Middle-level managers.
C) Lower-level managers.
D) Operational managers.
E) Upper-middle managers.

Accepted Answer

Middle-level managers are located in the organization's hierarchy below top-level management and above the frontline managers. Sometimes called tactical managers, they are responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities.

Question 13

In smaller entrepreneurial firms and even in more adaptive larger firms, managers
A) Are no longer utilized.
B) Rely more heavily on technical skills.
C) Serve as "experts" on whom the entire firm depends.
D) Have strategic, tactical, and operational responsibilities.
E) Focus on internal operations only.

Accepted Answer

In small firms, and in large companies that have adapted to the times, managers have strategic, tactical, and operational responsibilities. They are complete businesspeople; they have knowledge of all business functions, are accountable for results, and focus on serving customers both inside and outside their firms.

Question 14

___________ managers are typically concerned with the interaction between the organization and its external environment.
A) Regional
B) Top-level
C) Middle-level
D) Frontline
E) Functional

Accepted Answer

Top managers are concerned not only with the organization as a whole but also with the interaction between the organization and its external environment. This interaction often requires managers to work extensively with outside individuals and organizations.

Question 15

As one of the key management functions, leading focuses on a manager's efforts to
A) Mobilize people to contribute their ideas.
B) Build organizations that are flexible and adaptive.
C) Make sure goals are met.
D) Identify opportunities for sustainable advantage.
E) Build a dynamic organization.

Accepted Answer

Leading is stimulating people to be high performers. Today and in the future, managers must be good at mobilizing people to contribute their ideas and to use their brains in ways never needed or dreamed of in the past.

Question 16

The three levels of managers within large organizations are
A) International, regional, and local.
B) Managerial, functional, and direct.
C) Technical, functional, and departmental.
D) Upper-level, top management, and functional.
E) Top-level, middle-level, and frontline.

Accepted Answer

The types of managers found at three different organizational levels are top-level, middle-level, and frontline.

Question 17

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of
A) Planning.
B) Controlling.
C) Leading.
D) Organizing.
E) Budgeting.

Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals, including financial ones.

Question 18

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.
A) conceptual
B) administration
C) interpersonal
D) communication
E) technical

Accepted Answer

A technical skill is the ability to perform a specialized task that involves a certain method or process. Most people develop a set of technical skills to complete the activities that are part of their daily work lives.

Question 19

When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Communicating.

Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals such as quality and safety.

Question 20

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?
A) Strategic.
B) Middle.
C) Primary.
D) Operational.
E) Tactical.

Accepted Answer

Front-level or operational managers often have titles such as supervisor or sales manager and are lower-level managers who supervise the operations of the organization.

Quiz 1: Managing and Performing

Mingjin supervises employees that work on the floor of the Superior Pet Food factory. She cooperates closely with her manager in determining ways to improve the efficiency of the manufacturing process, and then works to implements those plans. Mingjin would be considered a(n)

Which of the following lists represents skills that managers need?

_______ involves monitoring performance and making necessary changes.

Operational managers play a crucial role in an organization because they provide

Managers responsible for supervising the operations of an organization are referred to as

As a manager at Prescott Fine Jewelry (PFJ) , Jerald Walker spends much of his time coaching new sales managers and making sure that information coming from headquarters reaches the PFJ branches so they will be successful. Jerald would best be described as a(n)

Top-level managers focus on

CEO, president, COO, and vice president are all titles typical of which level of management?

Lower-level managers who supervise the operational activities of the organization are called

Senior executives responsible for the overall management and effectiveness of the organization are called

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

Tactical managers are often referred to as

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

___________ managers are typically concerned with the interaction between the organization and its external environment.

As one of the key management functions, leading focuses on a manager's efforts to

The three levels of managers within large organizations are

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

When Bethany Hoyt, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she took quick action to make necessary adjustments. Bethany was performing the management function of

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?