Question 1

Self-talk becomes important in conflict management because

Accepted Answer

Self-talk is the internal dialogue we have with ourselves, and it shapes our thoughts, emotions, and behaviors. When we are in a conflict situation, our self-talk can either escalate or de-escalate the conflict. If our self-talk is negative, we may become defensive, angry, or aggressive, which can make the conflict worse. On the other hand, if our self-talk is positive and constructive, we are more likely to approach the conflict with a solutions-focused mindset, which can lead to a more positive outcome. Therefore, self-talk plays a major role in how we feel and respond to others during a conflict.

Question 2

Establishing standards for an acceptable solution to a problem involves

Accepted Answer

Establishing standards for an acceptable solution to a problem involves basing decisions on objective criteria. This means that the solution should be evaluated based on specific and measurable criteria, rather than subjective opinions or personal biases. This helps ensure that the solution is fair, impartial, and effective in addressing the problem.

Question 3

Individuals who take a win-lose approach to conflict are

Accepted Answer

Individuals who take a win-lose approach to conflict are focused on achieving their own goals and interests, often at the expense of others. This is a competitive approach, where one person or party is trying to win and the other is seen as losing.

Question 4

Generating many options to solve a problem is accomplished through

Accepted Answer

Brainstorming and other techniques are specifically designed to generate many options to solve a problem. Separating personal grievances, establishing standards for an acceptable solution, and emphasizing common goals are important factors in problem-solving, but they do not specifically address the need to generate many options.

Question 5

When partners in conflict focus on shared interests, they

Accepted Answer

Focusing on shared interests, values, and goals helps to create a foundation for a collaborative and constructive dialogue. It allows the partners to transcend personal biases and preconceptions, and instead, focus on the bigger picture, seeking a resolution that benefits both parties. This approach is especially effective in complex or emotional conflicts, as it allows partners to work together towards a common goal and helps to establish trust and mutual respect.

Question 6

Gunny-sacking occurs when

Accepted Answer

Gunny-sacking refers to the tendency to dredge up old problems and issues from the past in a conflict, rather than addressing the issue at hand. Therefore, the best choice is A.

Question 7

Selecting a mutually acceptable time and place for a conflict, planning your message, avoiding personal attacks and name calling are all ways to

Accepted Answer

These strategies are aimed at managing emotions by creating a conducive environment for discussion and reducing emotional escalation.

Question 8

When you make sure that the person with whom you are conflicting is ready to receive you and your message, you are managing

Accepted Answer

Managing emotions is crucial in conflict resolution. Ensuring that the other person is ready to receive your message shows that you are aware of their emotional state and are willing to approach the situation in a respectful and considerate way. This can help to prevent further escalation of emotions and increase the chances of a productive conversation.

Question 9

In which of the following situations would the collaborative approach not be the best solution?

Accepted Answer

The collaborative approach involves gathering input from multiple parties to come to a mutually agreed-upon solution. However, this process can be time-consuming, and in situations where a quick decision is needed, a different approach, such as an authoritative approach, may be more appropriate.

Question 10

According to Deborah Cai and Edward Fink , their research investigating differences in preferences for ways of managing conflict found than people whose tendency is to work for the good of the group.Overall the researchers found

Accepted Answer

The researchers found that people from individualistic cultures were more likely to prefer the avoiding style than people from collectivistic cultures. They did not find that avoiding was the most preferred style overall or that compromising and collaboration were preferred by people from collectivistic cultures such as Canada. Additionally, the researchers did not state that accommodating was the least preferred style regardless of cultural background.

Question 11

When partners in conflict work to separate people from the problem they

Accepted Answer

Separating people from the problem involves describing issues objectively without making personal or judgmental statements, focusing on the issue rather than personal attributes.

Question 12

You can signal that you wish to collaborate with your partner rather than control by

Accepted Answer

The answer of You can signal that you wish to...

Question 13

A simple conflict can turn into an ego conflict when

Accepted Answer

When threats and derogatory names are used, the conflict becomes personal and attacks the other person's ego, rather than just dealing with the issue at hand. This can escalate the conflict and turn it into an ego-based struggle.

Question 14

Knowing what your goal is and the type of outcome you would like is a way to

Accepted Answer

Knowing your goal and desired outcome will help you plan and structure your message effectively to achieve your intended goal.

Question 15

Leaving personal grievances out of a discussion uses the collaboration approach to conflict by

Accepted Answer

Separating people from the problem is a key aspect of the collaboration approach, as it allows for a focus on the issue at hand rather than personal grievances.

Question 16

A lose/win - lose/win approach to conflict is characterized by which conflict management style?

Accepted Answer

The answer of A lose/win - lose/win approach to conflict...

Question 17

Asking questions such as "what do we both want?" and "where are we already agreeing?" are ways that partners who use a collaborative conflict style

Accepted Answer

By asking questions such as "what do we both want?" and "where are we already agreeing?", partners who use a collaborative conflict style focus on shared interests, which can help in finding a solution that benefits both parties.

Question 18

When attempting to resolve a conflict with people from a collectivist culture, you would be wise to

Accepted Answer

Collectivist cultures value harmony and relationships, therefore using compromising and collaborative strategies to find a mutual solution is most effective in resolving conflicts in these cultures. Avoidance strategies (A) may be seen as a lack of concern for the relationship and competitive strategies (B) may damage the relationship. The demand-withdrawal strategy (D) can lead to further misunderstandings and escalation of the conflict.

Question 19

When you plan your message, you might consider

Accepted Answer

Identifying your goal and determining what outcome you would like is essential when planning your message. It helps you stay focused and ensures that your message is clear and concise. This also helps you to avoid any misunderstandings or miscommunications. The other options may also be useful, but they are not as critical as identifying your goal and outcome.

Question 20

Individuals who seek solutions to problems rather than playing win-lose games are

Accepted Answer

The answer of Individuals who seek solutions to problems rather...

Quiz 7: Conflict Management Skills