In a service process,the greater the emphasis on intangible activities is,the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

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Intangible activities in a service process are usually related to the skills and knowledge of the employees, so it is important for the firm to invest in the training and retention of skilled employees and the development and maintenance of knowledge assets. This will enable the firm to deliver high-quality services and enhance customer satisfaction, which is critical for the success of the business.

In a Service Process,the Greater the Emphasis on Intangible Activities