Question 1

An assemble-to-order process occurs upstream from:
A) design.
B) material sourcing.
C) fabrication.
D) assembly/finishing.

Accepted Answer

The answer of An assemble-to-order process occurs upstream from:
A) design.
B)...

Question 2

What is a cellular layout and what are its advantages?

Accepted Answer

The answer of What is a cellular layout and what...

Question 3

Products that use standard components,but the final configuration of those components is customer-specific,are called make-to-order products.

Accepted Answer

Make-to-order products are designed and configured according to the specific requirements of the customer, but they use standard components to manufacture the final product.

Question 4

What are the four levels of customization and at what place does each occur in the supply chain?

Accepted Answer

The answer of What are the four levels of customization...

Question 5

Activities that take place prior to the point of customization are called upstream activities.

Accepted Answer

Upstream activities refer to activities that take place before the point of customization.

Question 6

Make-to-stock products are typically produced using a production line.

Accepted Answer

Make-to-stock products are produced in anticipation of customer demand, and are often produced on a production line since the production process is highly standardized and efficient.

Question 7

________ are products that are customized only at the very end of the manufacturing process.

Accepted Answer

The answer of ________ are products that are customized only...

Question 8

Why are process decisions important?

Accepted Answer

The answer of Why are process decisions important?...

Question 9

Products that use standard components but the final configuration of those components is customer-specific are known as:
A) make-to-stock.
B) assemble-to-order.
C) make-to-order.
D) engineer-to-order.

Accepted Answer

The answer of Products that use standard components but the...

Question 10

According to the law of variability,the ________ the random variability either demanded of the process or inherent in the process itself or in the items processed,the ________ productive the process is.

Accepted Answer

The answer of According to the law of variability,the ________...

Question 11

In a service process,the greater the emphasis on intangible activities is,the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

Accepted Answer

Intangible activities in a service process are usually related to the skills and knowledge of the employees, so it is important for the firm to invest in the training and retention of skilled employees and the development and maintenance of knowledge assets. This will enable the firm to deliver high-quality services and enhance customer satisfaction, which is critical for the success of the business.

Question 12

What are the two types of product-based layouts? What are their similarities and differences and their advantages and disadvantages compared with other types of layouts and processes?

Accepted Answer

The answer of What are the two types of product-based...

Question 13

In a service blueprint,the line of internal interaction falls between the customer and the onstage service provider.

Accepted Answer

In a service blueprint, the line of internal interaction separates the onstage activities (visible to the customer) from the backstage activities (not visible to the customer), not between the customer and the onstage service provider.

Question 14

According to the law of variability,converting from an assemble-to-order to a make-to-order production process should increase productivity of the manufacturing processes.

Accepted Answer

The law of variability states that increasing variety in a production process will often lead to increased variability in the output, and this can reduce productivity. Converting from assemble-to-order to make-to-order will likely increase the variety of products being produced, so it could actually decrease productivity.

Question 15

Capability variety is the difference in how customers view an identical service outcome.What some customers might view as economical and thrifty others might view as cheap and poor value.

Accepted Answer

Capability variety refers to the range of different abilities and skills that a company or an individual possesses, not to the difference in customer perceptions of a service outcome. Customer perceptions of value are more related to perceived quality and value for money rather than capability variety.

Question 16

The back room refers to the part of the service process where the customer is not visible to the other customers waiting for service.

Accepted Answer

The back room refers to the part of the service process where the customer is not involved and cannot see what is happening, not where the customer is not visible to other customers.

Question 17

________ products involve no customization but ________ products are completely customized.

Accepted Answer

The answer of ________ products involve no customization but ________...

Question 18

As the degree of service customization decreases,managers have more opportunity to focus on cost and productivity.

Accepted Answer

As the degree of service customization decreases, the service becomes more standardized, which makes it easier for managers to focus on cost and productivity. Standardization reduces the need for specialized skills and resources, which can help to lower costs and improve productivity.

Question 19

Products that are customized only at the very end of the manufacturing process are known as:
A) make-to-stock.
B) assemble-to-order.
C) make-to-order.
D) engineer-to-order.

Accepted Answer

Assemble-to-order products are customized only at the very end of the manufacturing process, allowing some level of customization while still using pre-manufactured components. Make-to-stock products are produced in anticipation of customer demand and are not customized, make-to-order products are manufactured according to specific customer orders and are fully customized, and engineer-to-order products are designed and manufactured specifically for individual customer needs.

Question 20

Draw the product-process matrix and discuss the placement of each process choice.

Accepted Answer

The answer of Draw the product-process matrix and discuss the...

Quiz 3: Process Choice and Layout Decisions in Manufacturing and Services

An assemble-to-order process occurs upstream from: