Question 1

Great managers are aware of different sources of stress and seek ways to proactively manage it to avoid its harmful effects.

Accepted Answer

Great managers understand the impact of stress on their team's health and productivity, so they proactively identify and manage potential sources of stress. By doing this, they can create a positive work environment that helps employees perform at their best.

Question 2

People tend to underestimate how much large events in their lives contribute to their stress level and grossly overestimate the effects of "daily hassles."

Accepted Answer

Research in psychology suggests that people often overestimate the impact of large, infrequent events on their long-term happiness or stress levels and underestimate the cumulative effect of daily hassles. Daily hassles can significantly contribute to stress and overall well-being, sometimes more than the occasional big events.

Question 3

Coping strategies are "first line" defenses for managing stress.

Accepted Answer

False

Question 4

Good time management means being an efficient workaholic.

Accepted Answer

Good time management does not necessarily mean being a workaholic. It means using your time efficiently and effectively to achieve your goals, while also balancing work and personal life. It is about prioritizing tasks, setting realistic deadlines, and avoiding procrastination. While hard work is important, overworking oneself can lead to burnout and decreased productivity.

Question 5

Stress can and does facilitate higher performance and productivity.

Accepted Answer

While excessive stress can have negative effects on physical and mental health, moderate levels of stress have been shown to enhance focus, motivation, and task performance. This concept is known as the Yerkes-Dodson Law, which describes a U-shaped relationship between stress and performance, with optimal performance achieved at moderate levels of stress.

Question 6

Stressful events by themselves generate stress in individuals.

Accepted Answer

Stressful events do not automatically generate stress in every individual; the perception and reaction to the event play a significant role in whether or not it causes stress.

Question 7

What makes choking so fascinating is that it happens only to star performers.

Accepted Answer

Choking can happen to anyone, not just star performers. It is a common phenomenon that occurs when an individual becomes overwhelmed with pressure or anxiety in a performance or high-stress situation.

Question 8

All stress is bad.

Accepted Answer

Not all stress is bad. Stress can be positive and motivate individuals to achieve goals or perform better. However, chronic stress or excessive stress can have negative effects on physical and mental health.

Question 9

When we do not know how to fill a role or what we are supposed to do in it,we experience role conflict.

Accepted Answer

When we do not know how to fill a role or what we are supposed to do in it, we experience role ambiguity, not role conflict. Role conflict occurs when there are incompatible demands placed upon a person relating to their job or position.

Question 10

Age is one of the strongest demographic predictors of burnout with older employees experiencing significantly greater burnout than younger employees.

Accepted Answer

Research has shown that burnout affects employees across all age groups, and it is not accurate to say that older employees experience significantly greater burnout than younger employees. Factors such as job demands, lack of support, and work-life balance often play a more significant role in burnout than age alone.

Question 11

Different stressors call for different coping strategies.

Accepted Answer

This statement is true as coping strategies can vary based on the type and severity of the stressor being experienced. For example, some coping strategies that may work well for managing workplace stress may not be effective for coping with personal relationship problems.

Question 12

Strains are more long-term consequences of chronic stress that have not been alleviated by some means.

Accepted Answer

Strains are the negative outcomes or consequences of chronic stress that persist over time and are not resolved by coping mechanisms.

Question 13

One of the antidotes for choking is pressure-free practice.

Accepted Answer

Pressure-free practice is not an antidote for choking. Choking refers to a blockage in the airway, and the Heimlich maneuver or back blows are appropriate responses.

Question 14

Research has shown that with respect to burnout,the only gender differences seem to be that men experience more emotional exhaustion symptoms,while women experience slightly more cynicism symptoms.

Accepted Answer

Research on burnout has shown that gender differences in burnout symptoms can vary, with some studies suggesting women may experience higher levels of emotional exhaustion, while men might report higher levels of depersonalization (a component of cynicism). The differences are not as clear-cut as stated, and can depend on the specific population and context studied.

Question 15

Coping strategies are not always practical because it is not possible to remove every stressor from the work environment.

Accepted Answer

The answer of Coping strategies are not always practical because...

Question 16

Emotional labor is the process of regulating both feelings and expressions for the benefit of organizational goals.

Accepted Answer

Emotional labor is a term used to describe the effort required to manage one's own emotions in order to perform one's job effectively. It involves suppressing or expressing specific emotions in response to organizational expectations and the needs of others. This is done to maintain a positive atmosphere, customer satisfaction, and overall productivity. It can include tasks such as managing customer complaints, dealing with difficult coworkers, and maintaining a pleasant demeanor in the workplace.

Question 17

Appraisal support is feedback that builds your self-esteem.

Accepted Answer

Appraisal support includes positive feedback and recognition of one's strengths and accomplishments, which can contribute to a person's self-esteem and confidence.

Question 18

Instrumental support is support that is tangible and practical in nature and is a direct means of helping someone.

Accepted Answer

Instrumental support refers to practical assistance, such as providing transportation, doing household chores, or providing financial assistance, that directly helps someone in need.

Question 19

Deep acting is "managing observable expressions" such as maintaining a pleasant facial expression and vocal tone.

Accepted Answer

Deep acting involves managing one's feelings to display the appropriate emotion for a situation, rather than just managing observable expressions, which is more akin to surface acting.

Question 20

In general,having an external locus of control is more beneficial than having an internal locus of control with regard to job performance and stress.

Accepted Answer

This statement is incorrect. Research has shown that having an internal locus of control is generally associated with better job performance and lower stress levels. Individuals with an internal locus of control tend to believe that their actions and efforts have a direct impact on their job performance and outcomes, leading to a sense of control and empowerment. They also tend to be more proactive in managing stress and taking steps to improve their performance. On the other hand, individuals with an external locus of control may feel powerless and helpless in the face of work-related stressors and challenges, which can negatively affect their job performance and stress levels.

Quiz 2: Managing Stress and Time