Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?
A) Contact centre
B) Web-based self-service
C) Call scripting
D) None of these

Question

Quizplus · Accepted Answer

A contact centre is specifically designed to handle customer service inquiries and needs through various communication channels such as phone, email, chat, and social media. Web-based self-service allows customers to find answers to their own problems, and call scripting involves pre-written dialogue for customer service representatives to follow while speaking with customers. Therefore, the contact centre option is the only one that fits the given definition.

Which of the Following Is Where Customer Service Representatives Answer