Question 1

What supports the electronic capturing, storage, distribution, archival, and accessing of documents?
A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Accepted Answer

A document management system (DMS) is specifically designed to support the electronic capturing, storage, distribution, archival, and accessing of documents. DMS allows organizations to manage their documents efficiently and effectively, providing a centralized repository for storing and organizing documents, which can be accessed by authorized personnel from anywhere at any time. Digital asset management systems (B) are focused on managing multimedia content, while web content management systems (C) are designed for managing website content, and messaging-based workflow systems (D) are used for automating business processes.

Question 2

What consists of anything that can be documented, archived, and codified, often with the help of IT?
A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) DMS

Accepted Answer

Explicit knowledge consists of anything that can be documented, archived, and codified, often with the help of IT.

Question 3

Which of the following is a type of collaboration system?
A) Content management system
B) Groupware system
C) Workflow management system
D) All of the above

Accepted Answer

All three options - content management system, groupware system, and workflow management system - are types of collaboration systems. A content management system enables teams to create, manage, and publish content collaboratively. Groupware systems facilitate communication and collaboration among team members, while workflow management systems automate and streamline business processes to improve collaboration and productivity.

Question 4

________ refers to applications and technologies that are used to gather, provide access to, and analyze information to support people's decision-making efforts.
A) Business intelligence
B) Groupware system
C) Knowledge management system
D) All of the above

Accepted Answer

Business intelligence (BI) refers to the applications and technologies that are used to gather, provide access to, and analyze information to support people's decision-making efforts. Groupware systems and knowledge management systems are not necessarily focused on providing business insights and decision-making support.

Question 5

What supports the capturing, organization, and dissemination of knowledge throughout an organization?
A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Accepted Answer

A knowledge management system (KMS) is specifically designed to support the capturing, organizing, and disseminating of knowledge throughout an organization. It includes techniques and tools to identify, create, represent, and distribute knowledge among individuals and teams. Content management systems (A) are designed to manage digital content, but not necessarily knowledge specifically. Groupware systems (B) are designed to support collaborative work, but not necessarily knowledge management. Workflow management systems (D) support the automation and tracking of workflow processes, but do not necessarily address knowledge management.

Question 6

_________ tools allow for data to be changed into information and knowledge through the use of data mining tools and other advancements in algorithms.
A) Business intelligence
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Accepted Answer

Business intelligence tools are specifically designed to turn raw data into useful information and insights. This is done using a variety of techniques such as data mining, predictive modeling, and other advanced algorithms. Business intelligence tools are widely used in many industries and are critical for making informed business decisions. Groupware systems are designed to facilitate collaboration between individuals or groups, but do not typically involve data mining or other BI techniques. Knowledge management systems are designed to capture and share knowledge within an organization, but again, do not typically involve data mining or other advanced algorithms. Workflow management systems are designed to automate and streamline business processes, but not necessarily to turn data into information and knowledge.

Question 7

What works with binary rather than text files, such as multimedia file types?
A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Accepted Answer

Digital asset management systems are designed to handle multimedia files such as images, videos, and audio in binary format. They can store, index and retrieve the files efficiently, while also providing tools for editing, organizing, and sharing the assets. Document management systems and web content management systems, on the other hand, are more focused on text-based documents and web content, although they can also handle binary files to some extent. Messaging-based workflow systems are typically used for communication and collaboration between people and systems, rather than for managing digital assets.

Question 8

What is it called when you have a novice and an expert work together on a project to help bring the expert's approach to light?
A) Shadowing
B) Joint problem solving
C) Social networking analysis
D) Digital asset management system

Accepted Answer

This is typically referred to as joint problem solving, where the novice and expert collaborate to solve a problem together by sharing their knowledge and approaches. Shadowing involves the novice observing the expert without necessarily contributing to the project, social networking analysis refers to the process of studying social networks and relationships among individuals or groups, and digital asset management system refers to a software system for organizing and storing digital assets such as images, videos or documents.

Question 9

What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules?
A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Accepted Answer

Structured collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules. A collaboration system is a general term for any technology that helps people work together, but it does not necessarily involve hard-coded rules. Unstructured collaboration refers to more free-form, informal collaboration that may not involve specific business processes. A content management system deals with creating, organizing, and managing digital content, but does not necessarily involve collaboration among users.

Question 10

The speed of decision making is affected by:
A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Accepted Answer

All three factors - data latency, analysis latency, and decision latency - can impact the speed of decision making. Data latency refers to the time delay between the occurrence of an event and the availability of related data required for decision making. Analysis latency refers to the time taken to process and analyze the data once it is available. Finally, decision latency refers to the time taken to make a decision based on the analyzed information. Any delays in any of these stages can slow down the speed of decision making. Therefore, all the options - A, B, and C - affect the speed of decision making, making answer D the correct choice.

Question 11

________ is the duration of time needed to make transactional data ready for analysis.
A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Accepted Answer

Data latency refers to the time between when transactional data is generated and when it becomes available for analysis. Analysis latency refers to the time it takes to perform the actual analysis once the data is available. Decision latency refers to the time it takes to make decisions based on the analysis. As the question only asks for the duration of time needed to make data ready for analysis, the answer is A.

Question 12

In 2013, Cisco announced 4,000 job cuts in middle management in order to _____ the size of its teams and to _____ the speed of decision making process.
A) increase; decrease
B) decrease; decrease
C) increase; increase
D) decrease; increase

Accepted Answer

Cisco aimed to decrease the size of its teams to streamline operations and increase the speed of the decision-making process.

Question 13

What facilitates the automation and management of business processes and controls the movement of work through the business process?
A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Accepted Answer

Workflow management systems are designed to automate and manage business processes by controlling the movement of work through the process. They provide a centralized platform for defining, executing, and monitoring workflows, streamlining operations, and improving collaboration, communication, and productivity. Content management systems, groupware systems, and knowledge management systems are different types of software applications that serve different purposes and functions.

Question 14

What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet?
A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) Instant messaging

Accepted Answer

Instant messaging is a type of communications service that enables someone to create a chat room or conversation with another individual in order to communicate in real-time over the Internet. It allows people to exchange messages, images, videos, and other media instantly.

Question 15

What is the knowledge contained in people's heads?
A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) DMS

Accepted Answer

The knowledge contained in people's heads is usually called tacit knowledge.

Question 16

What includes document exchange, shared whiteboards, discussion forums, and e-mail?
A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Accepted Answer

The answer of What includes document exchange, shared whiteboards, discussion...

Question 17

What is the software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing?
A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Accepted Answer

Groupware systems are designed to support team interaction and dynamics, including calendaring, scheduling, and videoconferencing. They are a type of collaborative software that helps teams work together more effectively. Content management systems, knowledge management systems, and workflow management systems are not specifically designed for team interaction and dynamics.

Question 18

What enables publishing content both to intranets and to public websites?
A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Accepted Answer

Web content management systems are specifically designed to manage and publish content on both intranets and public websites, making it the best choice for this scenario. Document management systems are focused on document storage and retrieval rather than publishing, while digital asset management systems are more geared toward managing multimedia content. Messaging-based workflow systems are typically used for communication and collaboration among team members, not publishing content.

Question 19

What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?
A) Collaboration system
B) Unstructured system
C) Content system
D) Content management system

Accepted Answer

A collaboration system is specifically designed to support teamwork and allow easy sharing and flow of information among team members. Unstructured and content systems are broader terms and may not necessarily have a focus on collaboration. Content management systems are more focused on the organization and storage of information rather than facilitating teamwork.

Question 20

What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?
A) Content management system
B) Groupware system
C) Workflow management systems
D) Knowledge management system

Accepted Answer

A content management system (CMS) provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment. It allows multiple users to create, edit, and publish content in a centralized location, making it easier to manage and maintain large amounts of content. Groupware systems and workflow management systems are related, but they focus more on collaboration and task management, respectively. A knowledge management system is more focused on capturing and sharing organizational knowledge.

Quiz 3: E-Business

What supports the electronic capturing, storage, distribution, archival, and accessing of documents?

What consists of anything that can be documented, archived, and codified, often with the help of IT?

Which of the following is a type of collaboration system?

________ refers to applications and technologies that are used to gather, provide access to, and analyze information to support people's decision-making efforts.

What supports the capturing, organization, and dissemination of knowledge throughout an organization?

_________ tools allow for data to be changed into information and knowledge through the use of data mining tools and other advancements in algorithms.

What works with binary rather than text files, such as multimedia file types?

What is it called when you have a novice and an expert work together on a project to help bring the expert's approach to light?

What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules?

The speed of decision making is affected by:

________ is the duration of time needed to make transactional data ready for analysis.

In 2013, Cisco announced 4,000 job cuts in middle management in order to _ the size of its teams and to _ the speed of decision making process.

What facilitates the automation and management of business processes and controls the movement of work through the business process?

What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet?

What is the knowledge contained in people's heads?

What includes document exchange, shared whiteboards, discussion forums, and e-mail?

What is the software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing?

What enables publishing content both to intranets and to public websites?

What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?

What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?