Vera is the owner of Component Fabrication,Inc.After a major customer takes their business elsewhere,she has to cut back on the hours she can offer her 44 employees.She sends them an email with the subject "A change to our shift lengths" that says how they are not getting as many orders now that their best customer has left.As a result,she explains,the length of each shift will be reduced by 90 minutes.Vera closes by expressing the hope that hours can be expanded again after new customers are found in the next few months. What mistake did Vera make that could leave her message recipients feeling disrespected?

Question

Quizplus · Accepted Answer

People generally take bad news better when it is delivered in person.Vera's decision to send an email may cause her employees to feel disrespected.Vera's email subject line constitutes a teaser statement.She closes with goodwill by expressing a reasonable hope for the future,and she provides a rationale by explaining why the hours are being cut.Since Vera begins her message by discussing the reason for the reduced hours,she is using the indirect structure,not the direct structure.

Vera Is the Owner of Component Fabrication,Inc