Question 1

Nonverbal messages,such as posture,are most important when they convey a different emotion than the spoken message.

Accepted Answer

Nonverbal messages are most important when they are not congruent,or consistent,with verbal messages.

Question 2

When a person is treated poorly,responding aggressively potentially de-escalates a difficult situation and shows that person's character and caring.

Accepted Answer

Even when a person is treated poorly,responding civilly potentially de-escalates a difficult situation and shows that person's character and caring.

Question 3

After the marketing team gave a presentation,their manager,Maurice,asked in frustration,"What were you thinking?" In this context,Maurice's question shows a learner mind-set.

Accepted Answer

On the most fundamental level,good questions reflect the learner mind-set,and poor questions reflect a judger mind-set.In the example given,Maurice's question conveys the message,"You must not have been thinking when you created this," so it displays a judger mind-set.

Question 4

High self-awareness includes the ability to manage events that stir strong responses.

Accepted Answer

Self-awareness involves accurately understanding emotions as they occur.It is particularly important for stressful and unpleasant situations.High self-awareness includes the ability to manage events that stir strong-often fight-or-flight-responses.

Question 5

During a conversation with his supervisor,Alec paraphrases something that he heard her say.This is an example of a judger statement.

Accepted Answer

To make sure you really understand others,you should frequently paraphrase what you are hearing.Such paraphrases are known as reflecting statements.

Question 6

In the interpersonal communication process,communicators encode and send messages at the same time that they also receive and decode messages.

Accepted Answer

In the interpersonal communication process,communicators encode and send messages at the same time that they also receive and decode messages.

Question 7

Probing questions are intended to create bonds between people.

Accepted Answer

Rapport-building questions are intended to create bonds between people.Probing questions are intended to analyze a business problem from every angle to uncover its root causes.

Question 8

Semantic noise refers to interference due to attitudes,ideas,and emotions experienced during an interpersonal interaction.

Accepted Answer

Psychological noise refers to interference due to attitudes,ideas,and emotions experienced during an interpersonal interaction.Semantic noise occurs when communicators apply different meanings to the same words or phrases.

Question 9

Loud music,nearby conversations,and the sound of traffic are examples of physiological noise in the communication process.

Accepted Answer

Physiological noise refers to disruption due to physiological factors.Examples include hearing problems,illness,memory loss,and so on.Loud music,nearby conversations,and the sound of traffic are examples of physical noise,which is external noise that makes a message difficult to hear or otherwise receive.

Question 10

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

Accepted Answer

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.This filter is an accumulation of knowledge,values,expectations,and attitudes based on prior personal experiences.

Question 11

People who have low self-management should avoid doing self-talk because it makes them too self-centered.

Accepted Answer

Self-management is the "ability to use awareness of your emotions to stay flexible and to direct your behavior positively." To improve self-management,people need to practice self-talk and visualize responding effectively to challenging interpersonal issues.

Question 12

People with high self-management react defensively with a me-first attitude when threats are perceived.

Accepted Answer

People with low self-management react defensively with a me-first attitude when threats are perceived.

Question 13

In a conversation with a co-worker,Chin makes sure he completely understands the other person's point and then explains why he disagrees with it.Chin has failed to practice the skill of holding judgment.

Accepted Answer

Holding judgment does not mean that you agree with everything you hear or that you refrain from critiquing the other person's ideas.Rather,it is a commitment to hearing the entire version of other peoples' ideas and experiences.

Question 14

A person's motivational value system is a blend of the three primary motives of nurturing,dominating,and autonomizing.

Accepted Answer

A person's motivational value system is a blend of the primary motives of nurturing,directing,and autonomizing and refers to the frequency with which these values guide his or her actions.

Question 15

Each person involved in interpersonal communication is both encoding and decoding meaning.

Accepted Answer

Each person involved in interpersonal communication is both encoding and decoding meaning.It involves the exchange of simultaneous and mutual messages to share and negotiate meaning between those involved.

Question 16

Recent business-school graduates rank listening skills among the most important communication skills.

Accepted Answer

In a survey of business-school alumni who graduated between 2000 and 2010,listening skills were ranked as the second-most important communication skill.

Question 17

Sharing your own ideas with your colleagues undermines the active listening process.

Accepted Answer

Active listening also involves expressing your own perspectives and feelings.If you do not share your own ideas completely,your colleagues do not know what you really think.

Question 18

Venting negative feelings is one of the most effective strategies for de-escalating anger.

Accepted Answer

A common misperception of many business professionals is that venting negative feelings helps people cope with anger.Study after study has shown that venting is temporarily satisfying,but it rarely makes anger go away,especially when the venting is intended as retaliation.

Question 19

A manager who wants to hire an effective leader should focus on applicants who are extroverts.

Accepted Answer

In the last ten years,a variety of research has debunked the idea that introverts are less effective at leading.This research has shown that extroverts and introverts each possess many leadership qualities and essential professional traits.For companies to succeed,they must find ways to tap into the strengths of both extroverts and introverts.

Question 20

Decoding is the process of converting meaning into messages composed of words and nonverbal signals.

Accepted Answer

Encoding is the process of converting meaning into messages composed of words and nonverbal signals.Decoding is the process of interpreting messages from others into meaning.

Quiz 2: Interpersonal Communication and Emotional Intelligence

Nonverbal messages,such as posture,are most important when they convey a different emotion than the spoken message.

When a person is treated poorly,responding aggressively potentially de-escalates a difficult situation and shows that person's character and caring.

After the marketing team gave a presentation,their manager,Maurice,asked in frustration,"What were you thinking?" In this context,Maurice's question shows a learner mind-set.

High self-awareness includes the ability to manage events that stir strong responses.

During a conversation with his supervisor,Alec paraphrases something that he heard her say.This is an example of a judger statement.

In the interpersonal communication process,communicators encode and send messages at the same time that they also receive and decode messages.

Probing questions are intended to create bonds between people.

Semantic noise refers to interference due to attitudes,ideas,and emotions experienced during an interpersonal interaction.

Loud music,nearby conversations,and the sound of traffic are examples of physiological noise in the communication process.

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

People who have low self-management should avoid doing self-talk because it makes them too self-centered.

People with high self-management react defensively with a me-first attitude when threats are perceived.

In a conversation with a co-worker,Chin makes sure he completely understands the other person's point and then explains why he disagrees with it.Chin has failed to practice the skill of holding judgment.

A person's motivational value system is a blend of the three primary motives of nurturing,dominating,and autonomizing.

Each person involved in interpersonal communication is both encoding and decoding meaning.

Recent business-school graduates rank listening skills among the most important communication skills.

Sharing your own ideas with your colleagues undermines the active listening process.

Venting negative feelings is one of the most effective strategies for de-escalating anger.

A manager who wants to hire an effective leader should focus on applicants who are extroverts.

Decoding is the process of converting meaning into messages composed of words and nonverbal signals.