Question 1

Discuss the most effective ways to use text messaging in business.

Accepted Answer

The answer of Discuss the most effective ways to use...

Question 2

Discuss routine messages and how an indirect routine issue should be developed.

Accepted Answer

The answer of Discuss routine messages and how an indirect...

Question 3

High-context cultures expect longer and more formal letters of appreciation than low-context cultures.

Accepted Answer

High-context cultures focus on the relationship between the writer and the audience,leading to longer and more formal messages.

Question 4

"For-your-information" messages should be in writing,using a direct approach.

Accepted Answer

You can share your FYI messages by email,social media connections,or simply stopping by someone's office for a friendly chat.

Question 5

Discuss and support occasions when using bcc-blind carbon copy-would be appropriate.

Accepted Answer

The answer of Discuss and support occasions when using bcc-blind...

Question 6

Building positive working relationships through goodwill is critical to your career success.

Accepted Answer

Goodwill is a term used to describe the attitude of friendliness and caring that is central to creating,solidifying,and maintaining relationships.Building and sustaining positive working relationships through goodwill is critical to your productivity and career success.

Question 7

Can the recipient be disadvantaged or hurt if the material in the email is shared with the bcc readers and the recipient doesn't know it? If you can answer "yes" to either of these two questions,then do not use the bcc feature.

Accepted Answer

The answer of Can the recipient be disadvantaged or hurt...

Question 8

Announcements are messages that publicly notify people of information they need to know.

Accepted Answer

Announcements are messages that publicly notify people of information they need or want to know.

Question 9

It is appropriate to use blind carbon copy in an email,as long as the use promotes the success of the organization.

Accepted Answer

This use of a bcc could be considered unethical if your colleague intends to use the information to disadvantage the recipient.The use of bcc is not appropriate if it is unethical.

Question 10

Alyssa shies away from using the direct organizational approach in her request messages to coworkers as she feels it is rude and inconsiderate to blurt her request out at the start of a message.Do you agree?

Accepted Answer

The answer of Alyssa shies away from using the direct...

Question 11

A thank you note that is hand written has the advantage of helping the writer stand out from those who sent electronic thank you notes.

Accepted Answer

Your audience may perceive a handwritten note to be an even more meaningful expression of gratitude because "a handwritten note can actually help you stand out in this era of overflowing electronic inboxes."

Question 12

Discuss why it is important to use the "you" perspective in your request messages.

Accepted Answer

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Question 13

Why is goodwill important in business?

Accepted Answer

The answer of Why is goodwill important in business?...

Question 14

Why might a thank-you note that is considered perfectly appropriate in America be considered inappropriate in an Asian culture?

Accepted Answer

The answer of Why might a thank-you note that is...

Question 15

Goodwill messages are often more meaningful when hand written.

Accepted Answer

Thank-you notes,sympathy messages (also called condolences),and other goodwill messages are more meaningful when handwritten and sent shortly after you hear about the situation.

Question 16

Different cultures have different ways of expressing thanks.

Accepted Answer

Different cultures have different ways of expressing thanks and perhaps different expectations about length and the amount of detail.

Question 17

The amount of detail and the length of the thank you message are often dictated by culture.

Accepted Answer

Different cultures have different ways of expressing thanks and perhaps different expectations about length and the amount of detail.

Question 18

When sharing information you think the audience will appreciate,a "for-your-information" message is appropriate.

Accepted Answer

Although they have no formal name,for-your-information (or "FYI")messages are sent to share information or communicate something you believe your audience will appreciate.

Question 19

Save important messages.If your messages are not automatically archived,keep your own records so that you can refer to messages in the future.

Accepted Answer

The answer of Save important messages.If your messages are not...

Question 20

What is the point of sending "for-your-information" messages if they are not related to business information?

Accepted Answer

The answer of What is the point of sending "for-your-information"...

Quiz 4: Communicating Routine Messages and Building Goodwill

Discuss the most effective ways to use text messaging in business.

Discuss routine messages and how an indirect routine issue should be developed.

High-context cultures expect longer and more formal letters of appreciation than low-context cultures.

"For-your-information" messages should be in writing,using a direct approach.

Discuss and support occasions when using bcc-blind carbon copy-would be appropriate.

Building positive working relationships through goodwill is critical to your career success.

Can the recipient be disadvantaged or hurt if the material in the email is shared with the bcc readers and the recipient doesn't know it? If you can answer "yes" to either of these two questions,then do not use the bcc feature.

Announcements are messages that publicly notify people of information they need to know.

It is appropriate to use blind carbon copy in an email,as long as the use promotes the success of the organization.

Alyssa shies away from using the direct organizational approach in her request messages to coworkers as she feels it is rude and inconsiderate to blurt her request out at the start of a message.Do you agree?

A thank you note that is hand written has the advantage of helping the writer stand out from those who sent electronic thank you notes.

Discuss why it is important to use the "you" perspective in your request messages.

Why is goodwill important in business?

Why might a thank-you note that is considered perfectly appropriate in America be considered inappropriate in an Asian culture?

Goodwill messages are often more meaningful when hand written.

Different cultures have different ways of expressing thanks.

The amount of detail and the length of the thank you message are often dictated by culture.

When sharing information you think the audience will appreciate,a "for-your-information" message is appropriate.

Save important messages.If your messages are not automatically archived,keep your own records so that you can refer to messages in the future.

What is the point of sending "for-your-information" messages if they are not related to business information?