To soften the impact of the bad news,what type of information can be included in the message?
A) An apology
B) A benefit of the bad news
C) Reasons for the bad news
D) A reminder of what has gone well so far
E) Options or alternative choices
Correct Answer:
Verified
Q12: Using email to communicate bad news _.
A)is
Q13: To share some important bad news with
Q14: If your audience is expecting to hear
Q15: One of the goals of delivering bad
Q16: When preparing to deliver bad news,the audiences'
Q18: When possible,which method of delivering bad news
Q19: In which stage of the ACE process
Q20: Why are bad news messages challenging to
Q21: When positioning the bad news,what is one
Q22: When using ACE for bad-news messages,which of
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