Which of the following can soften the bad news when denying a customer request?
A) Making the customer feel guilty about requesting
B) Stating that such requests in the future will not be entertained
C) Stating that company policy prohibits the request
D) Offering an alternative solution to the customer's request
E) Asking the customer to read the service guidelines before sending a request in the future
Correct Answer:
Verified
Q45: In addition to expressing appreciation for an
Q46: What can be done to soften unexpected
Q47: When denying a customer claim,what should the
Q48: When communicating bad news to a customer,which
Q49: Why should bad-news messages undergo extensive evaluations
Q51: When writing a communication to deny a
Q52: If you think the recipient will not
Q53: Research shows that customers tell nearly _
Q54: If you must refuse a claim because
Q55: A positive closing to a bad-news message
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents