When writing a communication to deny a customer claim,what can be done to help maintain a future relationship?
A) Providing a prompt response
B) Explaining how to prevent similar issues in the future
C) Use the word "you" frequently so the customer feels valued
D) Lead the message with a clear statement of the bad news
E) Helping the customer feel that the resolution was fair
Correct Answer:
Verified
Q46: What can be done to soften unexpected
Q47: When denying a customer claim,what should the
Q48: When communicating bad news to a customer,which
Q49: Why should bad-news messages undergo extensive evaluations
Q50: Which of the following can soften the
Q52: If you think the recipient will not
Q53: Research shows that customers tell nearly _
Q54: If you must refuse a claim because
Q55: A positive closing to a bad-news message
Q56: How can someone maintain credibility and goodwill
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