Question 1

You notice that your manager frequently interrupts you; when you ask him a question,you have to repeat it two or three times before he acknowledges you.Your manager is practicing which form of communication?
A) Superiority-oriented
B) Rigidity
C) Indifference
D) None of the answer choices are correct.

Accepted Answer

The manager's behavior of interrupting and not acknowledging questions suggests indifference, as it shows a lack of concern or interest in the communication.

Question 2

If I own my communication,what does that mean?
A) I can sell it to the highest bidder.
B) I can imply to receivers of my message that I am superior to them.
C) I can imply to receivers of my message that I want to keep my distance between them and me.
D) I can imply to receivers of my message that I am willing to invest in this relationship.

Accepted Answer

Owning one's communication means taking responsibility for the message being conveyed and being intentional in how one communicates. It does not imply a desire to distance oneself from others or imply superiority. Rather, it suggests a willingness to invest in the relationship by being clear and intentional in the way one communicates. Therefore, the best choice is D.

Question 3

Your presentation didn't go as well as you had hoped.Sam stopped by and remarked,"Everything will be fine.My first presentation didn't go half as well as yours." Sam offered which type of response?
A) Advising response
B) Deflecting response
C) Probing response
D) Reflecting response

Accepted Answer

The answer of Your presentation didn't go as well as...

Question 4

"Either you do it now or never." Why is this statement useless?
A) It is an inaccurate representation of reality.
B) It denies any alternatives.
C) It has potential for hidden agendas.
D) It invalidates the other person's identity.

Accepted Answer

This statement is useless because it denies any alternatives and puts unnecessary pressure on the other person to make a decision immediately without any consideration of their own circumstances or preferences. It also creates a false sense of urgency and does not allow for any negotiation or discussion.

Question 5

In her student evaluations,Morgan notes the following comments: (1)"The course is boring," (2)"The room is always cold," (3)You are a great teacher," and (4)"You are easy to understand; you provide real-life examples to clarify your point."
A) All the comments are global communication.
B) All the comments are specific communication and are useful.
C) Comments 3 and 4 are specific communication and are useful.
D) Only comment 4 is specific communication that is useful.

Accepted Answer

The answer of In her student evaluations,Morgan notes the following...

Question 6

When using a probing response,which type of questions work best?
A) How questions
B) Why questions
C) What questions
D) When questions

Accepted Answer

Probing questions that start with "What" are generally the most effective because they encourage the other person to provide more detailed or specific information. These questions can help clarify and expand upon the other person's initial response, leading to a more in-depth understanding of the topic being discussed.

Question 7

A manager maintains little eye contact,interrupts subordinates,and criticizes them for feeling a certain way.He or she is displaying which type of communication?
A) Rigid and evaluative communication
B) Indifferent and impervious communication
C) Indifferent and superior communications
D) Indifferent communication

Accepted Answer

The answer of A manager maintains little eye contact,interrupts subordinates,and...

Question 8

If,in a counseling situation,you are willing to accept that other alternatives besides yours exist,what type of communication are you practicing?
A) Indifferent communication
B) Superior communication
C) Person-oriented communication
D) Flexible communication

Accepted Answer

Flexible communication involves being open to other alternatives and adapting to the needs and thoughts of others. This is the most appropriate communication style in a counseling situation as it promotes active listening and empathy towards the client. Indifferent and superior communication styles do not take into account the client's perspective and needs, while person-oriented communication focuses too much on the client's feelings and may not offer alternative solutions.

Question 9

Your co-worker remarks to you,"You are always late to meetings,how come?" Your co-worker is practicing what type of communication?
A) Specific
B) Invalidation
C) Descriptive
D) Global
E) Incongruent

Accepted Answer

The co-worker's communication is global, as they are making a judgment about the individual's behavior as a whole without considering specific instances or reasons for being late.

Question 10

You have just given a report to your boss.He says,"You have a good idea,but I'm afraid headquarters will think it is a little radical." What type of communication is this an example of?
A) Supportive
B) Owned
C) Disowned
D) Disjunctive

Accepted Answer

This is an example of disowned communication because the boss is acknowledging the idea as good, but is distancing themselves from it by expressing fear that headquarters may find it radical.

Question 11

Your boss always asks you questions and gives you "air time" to offer your ideas.She is practicing what type of communication?
A) Problem-oriented
B) Congruent
C) Descriptive
D) Validating
E) Specific

Accepted Answer

Validating communication involves recognizing and accepting another person's thoughts, feelings, sensations, and behaviors. By asking questions and giving you "air time" to offer your ideas, your boss is acknowledging your contributions and making you feel valued, which is a key aspect of validating communication.

Question 12

Examples of conjunctive communication include (1)"Relating to what you just said,I'd like to discuss this." (2)"...so,that's how I see it.So what is your opinion?" (3)"Let's talk about horned frogs ...No,I don't want to talk about birds ...I want to talk about horned frogs in particular and lizards in general."
A) Only statement 1 is an example.
B) Only statement 2 is an example.
C) Only statement 3 is an example.
D) Statements 1 and 2 are both examples.
E) Statements 2 and 3 are both examples.

Accepted Answer

Both statements 1 and 2 are examples of conjunctive communication because they connect ideas or thoughts together. Statement 1 connects a new topic with the previous topic and statement 2 connects the speaker's idea with the listener's opinion. Statement 3, on the other hand, is an example of disjunctive communication because it presents two different options rather than connecting ideas.

Question 13

Some research suggests that one's communication style may indicate a person's mental health.What did this research find?
A) Individuals are mentally healthy if they avoid taking responsibility for their statements and behavior.
B) Individuals are not mentally healthy if they take responsibility for their statements and behavior.
C) Individuals are mentally healthy if they take responsibility for their statements and behavior.

Accepted Answer

The research suggests that individuals who take responsibility for their statements and behavior are mentally healthy. This indicates a level of self-awareness and accountability, which are important components of mental health. Avoiding responsibility and not taking ownership of one's actions may indicate a lack of emotional regulation and instability, which could be indicators of mental health issues.

Question 14

You want to utilize supportive communication.You plan to employ validation in your communication with your subordinate.In particular,you want to practice areas of mutual agreement.What will you do?
A) List the subordinate's disadvantages before his/her advantages to finish on a strong positive note.
B) List the subordinate's past mistakes to establish a foundation so that new positive steps can be utilized.
C) List areas of disagreements first followed by areas of agreement.
D) List compliments before criticisms.

Accepted Answer

Listing compliments before criticisms is a way of practicing validation and showing support. Starting with positive feedback can help the subordinate feel more receptive to any constructive criticism that follows. This approach also helps to create a positive and supportive work environment.

Question 15

You need to turn in your expense account.This is your first one.Mary,your co-worker,has turned in over 50 in the last two years.As you explain a problem related to turning in your expense account to her,which response type would be most appropriate for Mary to use?
A) Advising response
B) Deflecting response
C) Probing response
D) Reflecting response

Accepted Answer

The answer of You need to turn in your expense...

Question 16

Research has found that which of the following is true?
A) People improve on their listening skills over time
B) People only listen at about a 50% effectiveness level
C) People tend to become poorer listeners as they age
D) People speak at a faster rate than they are able to listen

Accepted Answer

Research indicates that people generally listen at about a 50% effectiveness level, meaning they retain and understand only half of what they hear.

Question 17

You have a tendency to finish your brother's sentences.This annoys him but it makes you happy.You are practicing what type of communication?
A) Respectful
B) Problem-oriented
C) Invalidating
D) Evaluative
E) Validating

Accepted Answer

The behavior described is invalidating communication, as it dismisses the other person's input and feelings.

Question 18

You tell your boss that disjunctive communication can occur in three ways.They are (1)controlling airtime,(2)extended pauses,and (3)topic control.Is what you said to your boss true or false?
A) All three statements are true.
B) Statements 1 and 3 are true, but statement 2 is false.
C) Statements 2 and 3 are true, but statement 1 is false.
D) Statements 1 and 2 are true, but statement 3 is false.
E) All three statements are false.

Accepted Answer

All three statements accurately describe ways in which disjunctive communication can occur, highlighting different methods of controlling or influencing the flow and focus of conversation.

Question 19

For a deflecting response to work,which principle of communication should one follow?
A) Owned communication
B) Conjunctive communication
C) Descriptive communication
D) Global communication

Accepted Answer

The answer of For a deflecting response to work,which principle...

Question 20

When Calvin explained his problem to Melissa,her facial expressions and comments encouraged him to say more.She occasionally restated to make sure she understood what he was saying.Which stage of listening was Melissa exemplifying?
A) Reflecting
B) Probing
C) Deflecting
D) Advising

Accepted Answer

Melissa was exemplifying the "Reflecting" stage of listening, where she restates or paraphrases what Calvin said to ensure understanding and encourage further communication.

Quiz 4: Building Relationships by Communicating Supportively

You notice that your manager frequently interrupts you; when you ask him a question,you have to repeat it two or three times before he acknowledges you.Your manager is practicing which form of communication?

If I own my communication,what does that mean?

Your presentation didn't go as well as you had hoped.Sam stopped by and remarked,"Everything will be fine.My first presentation didn't go half as well as yours." Sam offered which type of response?

"Either you do it now or never." Why is this statement useless?

In her student evaluations,Morgan notes the following comments: (1) "The course is boring," (2) "The room is always cold," (3) You are a great teacher," and (4) "You are easy to understand; you provide real-life examples to clarify your point."

When using a probing response,which type of questions work best?

A manager maintains little eye contact,interrupts subordinates,and criticizes them for feeling a certain way.He or she is displaying which type of communication?

If,in a counseling situation,you are willing to accept that other alternatives besides yours exist,what type of communication are you practicing?

Your co-worker remarks to you,"You are always late to meetings,how come?" Your co-worker is practicing what type of communication?

You have just given a report to your boss.He says,"You have a good idea,but I'm afraid headquarters will think it is a little radical." What type of communication is this an example of?

Your boss always asks you questions and gives you "air time" to offer your ideas.She is practicing what type of communication?

Some research suggests that one's communication style may indicate a person's mental health.What did this research find?

You want to utilize supportive communication.You plan to employ validation in your communication with your subordinate.In particular,you want to practice areas of mutual agreement.What will you do?

You need to turn in your expense account.This is your first one.Mary,your co-worker,has turned in over 50 in the last two years.As you explain a problem related to turning in your expense account to her,which response type would be most appropriate for Mary to use?

Research has found that which of the following is true?

You have a tendency to finish your brother's sentences.This annoys him but it makes you happy.You are practicing what type of communication?

You tell your boss that disjunctive communication can occur in three ways.They are (1) controlling airtime,(2) extended pauses,and (3) topic control.Is what you said to your boss true or false?

For a deflecting response to work,which principle of communication should one follow?

When Calvin explained his problem to Melissa,her facial expressions and comments encouraged him to say more.She occasionally restated to make sure she understood what he was saying.Which stage of listening was Melissa exemplifying?