The expected and perceived quality of a service offering has little effect on the competitiveness of a company.

Name: The expected and perceived quality of a service offering has little effect on the competitiveness of a company.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The expected and perceived quality of a service offering significantly affects a company's competitiveness by influencing customer satisfaction, loyalty, and word-of-mouth recommendations, which are crucial for maintaining and enhancing market position.

The Expected and Perceived Quality of a Service Offering Has