According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding a fixing them.
A)zero defects
B)continuous improvement
C)Baldrige criteria
D)breakthrough improvement

Question

Quizplus · Accepted Answer

Crosby's concept of "zero defects" focuses on preventing defects from occurring in the first place, rather than relying on finding and fixing them after they happen. Continuous improvement and breakthrough improvement are related concepts, but they do not specifically address the goal of preventing defects. Baldrige criteria is a set of guidelines for organizational excellence, but it is not directly related to the concept of zero defects.

According to Crosby,_____ Is a Performance Standard Which Involves Concentrating