According to Juran,the customers who fall under the category of "vital few" typically need only standardized attention as a group.
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Q3: Customer contact employees are often the only
Q4: Customer satisfaction or dissatisfaction takes place during
Q5: The focus groups have a higher cost
Q6: According to the Kano Model,"satisfiers" are the
Q7: Complaints allow an organization to learn about
Q8: Customer relationship management systems help organizations to
Q9: The internal customers of a company are
Q11: Customer -supplier partnerships help organizations to improve
Q13: The "reliability" dimension of a service depends
Q17: Loyal customers are most likely to be
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