The _____ dimension of the quality,as suggested by David A.Garvin,refers to the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.
A) durability
B) reliability
C) assurance
D) serviceability
Correct Answer:
Verified
Q21: According to the Kano Model,the basic requirements
Q22: Which of the following dimensions that contribute
Q25: Internal customers of an organization are those
Q26: The net present value of a customer
Q26: The ASQ Quality Glossary defines customer _
Q28: Maple Products is a manufacturer of electronic
Q32: In the case of a customer satisfaction
Q33: The term 'customer engagement' refers to:
A)customers' involvement
Q34: The Kano Model of customer requirements uses
Q35: Customer satisfaction and engagement measurement allows an
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