Question 1

In the context of the Baldrige Award process,deployment refers to refining the approach through cycles of evaluation and improvement.

Accepted Answer

In the context of the Baldrige Award process, deployment refers to the extent to which an approach is applied in relevant areas throughout the organization, not to refining the approach through cycles of evaluation and improvement.

Question 2

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are nonvolunteers).

Accepted Answer

The examiners for the Baldrige Award process are volunteers, not nonvolunteers.

Question 3

In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.

Accepted Answer

The Australian Business Awards do not specifically categorize awards as Gold or Silver levels with the criteria mentioned. The awards have various categories and criteria that do not align with the described system of Gold and Silver levels based on performance in categories and scoring.

Question 4

The Baldrige Criteria are prescriptive in that they specify detailed procedures for achieving quality.

Accepted Answer

The Baldrige Criteria are not prescriptive, but rather provide a framework for organizations to develop their own quality management system based on their unique needs and circumstances. The Criteria are designed to be flexible and adaptable, and organizations can choose which parts of the Criteria to focus on and how to apply them in their operations.

Question 5

In the context of the criteria for performance excellence,the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy.

Accepted Answer

The Organizational Profile is the foundation of the Baldrige Criteria for Performance Excellence framework, setting the context for how the organization operates. Strategic Planning is a separate category within the framework that focuses on how an organization establishes and plans to implement its strategy.

Question 6

The Baldrige Award Criteria form a model for business excellence in any organization,whether large or small.

Accepted Answer

The Baldrige Award Criteria provide a framework for organizational excellence and can be applied to any organization regardless of size or industry.

Question 7

ISO typically focuses on measuring product quality and driving process improvement and cost savings throughout the organization.

Accepted Answer

The answer of ISO typically focuses on measuring product quality...

Question 8

The criteria for performance excellence consist of a hierarchical set of categories,items,and areas to address.

Accepted Answer

The statement is true. The criteria for performance excellence consist of a hierarchical set of categories (leadership, strategy, customers, measurement, analysis and knowledge management, workforce, operations, and results), items (such as best practices and core values) and areas to address (such as customer satisfaction and employee engagement).

Question 9

In the Baldrige Criteria,areas to address that request information on approach or deployment begin with the word "what."

Accepted Answer

In the Baldrige Criteria, areas that request information on approach or deployment typically begin with "how," not "what." "What" questions usually seek information on results or outcomes.

Question 10

The vision,values,and mission area to address asks organizations to answer the following question: In creating a sustainable organization,how do senior leaders develop and enhance their leadership skills?

Accepted Answer

The question asks about how senior leaders develop their leadership skills in creating a sustainable organization, which is related to the vision, values, and mission area to address in the context of sustainable development.

Question 11

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: Senior leadership and communication and organizational performance.

Accepted Answer

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: Senior Leadership and Governance and Societal Responsibilities.

Question 12

Over the years,the Baldrige Criteria have been streamlined and simplified; most significantly,the word "quality" was judiciously dropped in the mid-1990s.

Accepted Answer

The Baldrige Criteria have been streamlined and simplified over the years, and the word "quality" was indeed dropped from the criteria in the mid-1990s.

Question 13

In the context of the characteristics of Baldrige Award recipients,organizations that have leadership and governance systems in place measure the performance of their leadership and governance teams-which is not common practice.

Accepted Answer

It is true that organizations that receive the Baldrige Award typically have leadership and governance systems in place that measure the performance of their leadership and governance teams, which is not a common practice in many organizations. This is because the Baldrige Criteria place a strong emphasis on leadership and governance as key drivers of organizational excellence.

Question 14

The EFQM framework based on the concept of excellence in corporate social responsibility refers to excellence as exceeding the maximum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

Accepted Answer

The answer of The EFQM framework based on the concept...

Question 15

In the context of the criteria for performance excellence,the results category provides "real-time" information for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

Accepted Answer

The results category of the criteria for performance excellence does provide real-time information for evaluation and improvement of processes and products, in alignment with overall organizational strategy. This category focuses on tracking and analyzing performance measures, evaluating customer satisfaction, and using these results to drive continuous improvement.

Question 16

The Baldrige program creates great value for the U.S.economy.

Accepted Answer

The Baldrige program helps businesses improve their operations and competitiveness, which in turn contributes to the growth of the U.S. economy. Studies have shown that Baldrige recipients outperform industry peers in terms of revenue growth and job creation.

Question 17

Joseph Juran viewed the Baldrige Award as a competition,which was fundamentally at odds with his teachings.

Accepted Answer

The answer of Joseph Juran viewed the Baldrige Award as...

Question 18

The Performance Excellence Award criteria are based on components of the Malcolm Baldrige National Quality Award,and are geared toward China's unique business environment.

Accepted Answer

The statement is true. The Performance Excellence Award criteria in China are indeed based on components of the Malcolm Baldrige National Quality Award but have been adapted to suit the country's business environment.

Question 19

The Canadian Awards for Business Excellence quality criteria differ significantly in structure from the Baldrige Award Criteria.

Accepted Answer

The answer of The Canadian Awards for Business Excellence quality...

Question 20

ISO 9000:2000 is a comprehensive business performance framework.

Accepted Answer

ISO 9000:2000 is a series of standards for quality management systems, not a comprehensive business performance framework.

Quiz 10: The Baldrige Framework for Performance Excellence