Which of the following perspectives of the balanced scorecard include service levels,satisfaction ratings,and repeat business?
A)Internal perspective
B)Financial perspective
C)Customer perspective
D)Innovation perspective

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on measures related to customer satisfaction, including service levels, satisfaction ratings, and repeat business. The internal perspective deals with internal processes and operations, the financial perspective deals with financial performance and goals, and the innovation perspective deals with innovation and learning goals.

Which of the Following Perspectives of the Balanced Scorecard Include