Four Seasons Hotels competes on service excellence.It invests in HR systems for service quality,such as selecting,training,and rewarding employees' service-related skills.What theory is being applied by Four Seasons Hotels.
A)service quality
B)resource-based view
C)human capital
D)behavioural

Question

Quizplus · Accepted Answer

The theory being applied by Four Seasons Hotels is the human capital theory, which emphasizes on investing in employees' skills and knowledge to improve organizational performance. By investing in HR systems such as selecting, training, and rewarding employees' service-related skills, Four Seasons Hotels is enhancing the human capital of the organization, which in turn, will provide a competitive advantage through service excellence.

Four Seasons Hotels Competes on Service Excellence