Although telephone selling by an inside sales group can save time and money in business markets, it has been declining in recent years.
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Q45: Moen, a maker of plumbing fixtures, employs
Q46: It is the sole responsibility of the
Q47: It is primarily the sales manager's job
Q48: One new way to deliver customer service
Q49: Telemarketing can help a firm extend its
Q51: A major accounts sales force is used
Q52: Digital self-service lowers costs.
Q53: Toll-free telephone lines are not very practical
Q54: Team selling occurs when different people work
Q55: Because the use of new information technologies
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