Question 1

Which of the following types of activities is/are likely to occur at a distribution center?

Accepted Answer

Distribution centers are warehouses designed to speed the flow of goods and avoid unnecessary storing costs.Workers and equipment immediately sort the products as they come in and then move them to an outgoing loading dock and the vehicle that will take them to their next stop.Products may be regrouped or sorted but not stored at these facilities.

Question 2

Which of the following best reflects the order in which activities are most likely to be performed on goods arriving at a distribution center?

Accepted Answer

Goods that arrive at a distribution center are likely to be sorted into groups and retrieved from groups before being stacked on pallets and loaded for shipping.Distribution centers do not provide long-term storage.

Question 3

Which of the following statements about the choice of storing facilities is true?

Accepted Answer

Public warehouses are independent storing facilities and they can provide all the services that a company's own warehouse can provide.

Question 4

Which of the following is true about public warehouses?

Accepted Answer

Public warehouses are useful for manufacturers that must maintain stocks in many locations,including foreign countries.

Question 5

Compared to a warehouse,a distribution center is

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods.

Question 6

Speeding the flow of products and avoiding unnecessary storing costs is the primary function of a

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Question 7

Compared to private warehouses,public warehouses

Accepted Answer

As stated in Exhibit 11-7,public warehouses may not always be conveniently available or adequate for the current product line.

Question 8

A(n)________ is a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Question 9

Which of the following is true of distribution centers?

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods.It is widely used by firms at all channel levels.

Question 10

Use this information for questions that refer to the United Tools case. Terry Harter is marketing manager for United Tools,and Mike O'Reilly is the firm's logistics manager.They work together to make decisions about how to get United's hand and power tools to its customers-a mix of manufacturing plants and final consumers (who buy United tools at a hardware store).United Tools does not own its own transport facilities,and it works with wholesalers to reach its business customers.
Together,Harter and O'Reilly try to coordinate transporting,storing,and product-handling activities to minimize cost while still achieving the customer service level their customers and intermediaries want.This usually requires that United keep an inventory of most of its products on hand; but demand for its products is fairly consistent over time,so inventory is easy to manage.
Harter has identified four options for physical distribution systems she could use to reach two of her key wholesalers,Ralston Supply and Ricotta Tool Co.The total cost for each option-and the distribution service levels that can be achieved-are as follows:
$\begin{array}{c}
\begin{array}{lll}
\
1.\
2.\
3.\
4.\
\
\end{array}
\begin{array}{lll}
\text{Main feature of system:}\
Airfreight\
Inland ~waterways\
Trucks\
Rail ~and ~regional\
warehouses\
\end{array}
\begin{array}{lll}
\begin{array}{rc}
\text { Total Cost}&\text {  Distribution Service Level }\
\$ 1,000,000 & 95 \text { percent } \
\$ 300,000 & 60 \text { percent } \
\$ 500,000 & 70 \text { percent } \
\$ 650,000 & 80 \text { percent }\
\
\end{array}
\end{array}
\end{array}$
 Ralston Supply expects a very high level (90 percent)of distribution customer service.Ricotta Tool Co.is willing to settle for a 70 percent customer service -leveleven if that means some products will occasionally be out of -stockif it gets products at a lower price.
For its large retail hardware customers (like Home Depot),United regularly ships smaller orders directly to individual stores or in some cases to the retail chain's warehouses.Cross-country shipments usually go by rail,while regional shipments usually go by truck.
United's shipments to international markets often rely on containerization.The likely reason for this is that

Accepted Answer

Containerization makes it easier to move shipments between different transportation modes, such as ships, trains, and trucks.

Question 11

There are big shifts in demand from season to season for the lawn mowers produced by GreenVision Co.,and its need for storage facilities also varies.For its storage needs,GreenVision should think about using

Accepted Answer

A company might choose a public warehouse if it doesn't have a regular need for space and when its business is seasonal.

Question 12

Which of the following statements about inventory and storage is true?

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Question 13

When a firm wants to monitor its inventory,order the needed stock,and track storing and shipping costs with the help of computers,it should use

Accepted Answer

Electronic radio frequency identification (RFID)tags can make it easy for computers to monitor inventory,order needed stock,and track storing and shipping costs.

Question 14

Which of the following correctly represents the order of activities most likely to be performed on goods arriving at a distribution center?

Accepted Answer

Goods that arrive at a distribution center are likely to be sorted into groups by workers and equipment immediately as they come in and are then moved to an outgoing loading dock and to the vehicle that will take them to their next stop.

Question 15

Each of the following types of activities is likely to occur at a distribution center EXCEPT

Accepted Answer

Distribution centers are warehouses designed to speed the flow of goods and avoid unnecessary storing costs.Many products buzz through a distribution center without ever tarrying on a shelf.Workers and equipment immediately sort the products as they come in and then move them to an outgoing loading dock and the vehicle that will take them to their next stop.Products may be regrouped or sorted but not stored at these facilities.

Question 16

A manufacturer that transports products to retail outlets directly instead of using a distribution center is most likely to encounter which of the following?

Accepted Answer

Some firms prefer to skip the distribution center altogether and ship products directly from where they are manufactured to retail stores.This may move products more quickly,but usually at a higher cost.

Question 17

Modern one-story warehouses typically do NOT have

Accepted Answer

Modern warehouses eliminate the need for elevators and permit the use of power-operated lift trucks,battery-operated motor scooters,roller-skating order pickers,electric hoists,and hydraulic ramps.

Question 18

Distribution centers

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods.

Question 19

Public warehouses

Accepted Answer

A company might choose a public warehouse if it doesn't have a regular need for space and pays for the space only when it is used.

Question 20

Which of the following statements about inventory and storage is true?

Accepted Answer

A distribution center is a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Quiz 11: Distribution Customer Service and Logistics

Which of the following types of activities is/are likely to occur at a distribution center?

Which of the following best reflects the order in which activities are most likely to be performed on goods arriving at a distribution center?

Which of the following statements about the choice of storing facilities is true?

Which of the following is true about public warehouses?

Compared to a warehouse,a distribution center is

Speeding the flow of products and avoiding unnecessary storing costs is the primary function of a

Compared to private warehouses,public warehouses

A(n) ________ is a special kind of warehouse designed to speed the flow of goods and avoid unnecessary storing costs.

Which of the following is true of distribution centers?

There are big shifts in demand from season to season for the lawn mowers produced by GreenVision Co.,and its need for storage facilities also varies.For its storage needs,GreenVision should think about using

Which of the following statements about inventory and storage is true?

When a firm wants to monitor its inventory,order the needed stock,and track storing and shipping costs with the help of computers,it should use

Which of the following correctly represents the order of activities most likely to be performed on goods arriving at a distribution center?

Each of the following types of activities is likely to occur at a distribution center EXCEPT

A manufacturer that transports products to retail outlets directly instead of using a distribution center is most likely to encounter which of the following?

Modern one-story warehouses typically do NOT have

Distribution centers

Public warehouses

Which of the following statements about inventory and storage is true?