The Japanese experience showed that one of the biggest costs of poor quality is lost customers.

Name: The Japanese experience showed that one of the biggest costs of poor quality is lost customers.
Brand: Quizplus
Rating: 4.8 (28 reviews)

Question

Quizplus · Accepted Answer

Poor quality erodes goodwill and leaves customers dissatisfied,less trusting of the brand,and possibly spreading their dismay to others via word-of-mouth or the Internet.The big cost of poor quality is the cost of lost customers.

The Japanese Experience Showed That One of the Biggest Costs