Building quality into services can be
A)accomplished easily by spending more.
B)accomplished without top-level support because it is such a simple idea.
C)considered unnecessary unless the service is guaranteed.
D)accomplished easily with surprise quality inspections.
E)improved by giving employees the authority to correct a problem on their own.

Question

Quizplus · Accepted Answer

Firms that commit to quality services need to give employees the authority to correct a problem on their own.

Building Quality into Services Can Be