What types of metrics measure customer satisfaction?
A) Efficiency MIS metrics
B) Effectiveness MIS metrics
C) Both efficiency and effectiveness MIS metrics
D) Both ROI and market share

Question

Quizplus · Accepted Answer

Effectiveness MIS metrics are designed to measure the impact MIS has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases, making them relevant for assessing how satisfied customers are with a product or service.

What Types of Metrics Measure Customer Satisfaction