Adam, a hairstylist at a salon in Seattle, styles his customers in various ways. His work looks different on different people even though he has styled all of them. This unique character of a service that is unique for every customer as it is individually produced is referred to as ______.
A) intangibility
B) inseparability
C) profitability
D) heterogeneity
E) perishability

Question

Quizplus · Accepted Answer

A service is heterogeneous in that it is individually produced and is thus unique.

Adam, a Hairstylist at a Salon in Seattle, Styles His