Question 1

A(n) _____ details the knowledge, skills, and abilities needed to perform the job.
A) job description
B) subjective appraisal
C) Position Analysis Questionnaire (PAQ)
D) job specification
E) objective appraisal

Accepted Answer

Job analysis is the process of identifying (1) the tasks, duties, and responsibilities that make up a job (the job description) and (2) the knowledge, skills, and abilities needed to perform the job (the job specifications).

Question 2

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.
A) Product management
B) Human resource management
C) Total quality management
D) Distribution management
E) Customer relationship management

Accepted Answer

Human resource management includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Question 3

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as _____.
A) a job evaluation
B) a job application
C) a job definition
D) a job appraisal
E) a job analysis

Accepted Answer

Job analysis is the process of identifying (1) the tasks, duties, and responsibilities that make up a job (the job description) and (2) the knowledge, skills, and abilities needed to perform the job (the job specifications).

Question 4

An employee needs time off from work to care for a family member who is ailing from a terminal illness. Which of the following laws mandates that she be allowed to do this?
A) Occupational Safety and Health Act
B) Civil Rights Act
C) Family and Medical Leave Act
D) National Labor Relations Act
E) COBRA Act

Accepted Answer

The Family and Medical Leave Act requires that employers provide 12 weeks of unpaid leave for medical and family reasons, including paternity and illness of a family member.

Question 5

Instead of hiring an accountant, an organization decides to contract with a local accounting firm for its tax accounting needs. The process is known as _____.
A) lateral recruitment
B) external recruitment
C) outsourcing
D) internal recruitment
E) offshoring

Accepted Answer

Outsource is to use outside suppliers and manufacturers to produce goods and services.

Question 6

Which of the following components of the HRM system serves a developmental purpose by providing employees valuable information about their strengths and weaknesses?
A) Recruitment and selection
B) Labor relations
C) Performance appraisal and feedback
D) Pay and benefits
E) Training and development

Accepted Answer

Feedback from performance appraisal serves a developmental purpose for members of an organization. When managers regularly evaluate their subordinates' performance, they can provide employees with valuable information about their strengths and weaknesses and the areas in which they need to concentrate.

Question 7

The tasks, duties, and responsibilities that make up a job are known as the _____.
A) job description
B) job evaluation
C) statement of goals
D) job specification
E) performance feedback

Accepted Answer

Job analysis is the process of identifying (1) the tasks, duties, and responsibilities that make up a job (the job description) and (2) the knowledge, skills, and abilities needed to perform the job (the job specifications).

Question 8

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.
A) Labor relation
B) Subjective appraisal
C) Feedback
D) Recruitment
E) Job enlargement

Accepted Answer

Recruitment includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

Question 9

Which of the following components of the HRM system focuses on attracting and hiring employees who have the abilities and experience to help the organization achieve its goals? Author: If you actually mean "experiences," you would need to write, "who have the abilities and have had the experiences." Otherwise, the sentence is ungrammatical.
A) Training and development
B) Labor relations
C) Recruitment and selection
D) Performance appraisal
E) Feedback

Accepted Answer

Managers use recruitment and selection, the first component of an HRM system, to attract and hire new employees who have the abilities, skills, and experience that will help an organization achieve its goals.

Question 10

Recruiting processes conducted by an organization to find people outside the organization who have not worked for the organization previously are known as _____.
A) internal recruiting
B) lateral recruiting
C) external recruiting
D) transferring
E) promoting

Accepted Answer

When managers recruit externally to fill open positions, they look outside the organization for people who have not worked for the organization previously.

Question 11

Which of the following components of the HRM system focuses on ensuring employees learn and build the skills and abilities needed to perform their jobs effectively both in the present and the future? Author: Or "effectively in the present as well as the future."
A) Recruitment and selection
B) Labor relations
C) Performance appraisal
D) Performance feedback
E) Training and development

Accepted Answer

After recruiting and selecting employees, managers use the second component of the HRM system, training and development, to ensure that organization members develop the skills and abilities that will enable them to perform their jobs effectively in the present and the future.

Question 12

_____ refers to the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.
A) Training
B) Selection
C) Development
D) Performance appraisal
E) Feedback

Accepted Answer

Selection is the process by which managers determine the relative qualifications of job applicants and their potential for performing well in a particular job.

Question 13

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system?
A) Training and development
B) Recruitment and selection
C) Labor relations
D) Performance appraisal
E) Feedback

Accepted Answer

After recruiting and selecting employees, managers use the second component of HRM, training and development, to ensure that organization members develop the skills and abilities that will enable them to perform their jobs effectively in the present and the future.

Question 14

Davidson Software Technologies believes in hiring only the best programmers in the industry. As a result, it uses a comprehensive hiring process that involves testing and interviewing dozens of highly qualified professionals before hiring. This is an example of which of the following components of the HRM system?
A) Training and development
B) Labor relations
C) Recruitment and selection
D) Performance appraisal
E) Performance feedback

Accepted Answer

Managers use recruitment and selection, the first component of an HRM system, to attract and hire new employees who have the abilities, skills, and experience that will help an organization achieve its goals.

Question 15

The _____ component of human resource management encompasses the steps that managers take to develop and maintain a good working association with the workers' unions that represent their employees' interests.
A) recruitment and selection
B) labor relations
C) performance appraisal and feedback
D) pay and benefits
E) training and development

Accepted Answer

Labor relations encompass the steps that managers take to develop and maintain good working relationships with the labor unions that may represent their employees' interests.

Question 16

The _____ restricts mandatory retirement and especially benefits older employees.
A) Equal Pay Act
B) Civil Rights Act
C) Age Discrimination in Employment Act
D) Americans with Disabilities Act
E) Family and Medical Leave Act

Accepted Answer

The Age Discrimination in Employment Act prohibits discrimination against workers over the age of 40 and restricts mandatory retirement.

Question 17

Which of the following laws requires that managers ensure that employees are protected from workplace hazards?
A) Occupational Safety and Health Act
B) Civil Rights Act
C) Family and Medical Leave Act
D) National Labor Relations Act
E) Taft-Hartley Act

Accepted Answer

The Occupational Safety and Health Act of 1970 requires that managers ensure that employees are protected from workplace hazards and that safety standards are met.

Question 18

As a part of its human resource planning process, KRQ Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market. KRQ Consulting is engaging in_____.
A) management accounting
B) supply forecasting
C) insourcing
D) offshoring
E) simulations

Accepted Answer

Supply forecasts estimate the availability and qualifications of current employees now and in the future, as well as the supply of qualified workers in the external labor market.

Question 19

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. Author: Would it be a good idea to specify labor supply and demand?
A) human resource accounting
B) human resource development
C) human resource planning
D) training and development
E) job analyses

Accepted Answer

Human resource planning includes all the activities managers engage in to forecast their current and future human resource needs.

Question 20

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies, they are engaging in _____.
A) supply forecasting
B) insourcing
C) training and development
D) demand forecasting
E) outsourcing

Accepted Answer

Demand forecasts estimate the qualifications and numbers of employees an organization will need given its goals and strategies.

Quiz 12: Human Resource Management

A(n) _____ details the knowledge, skills, and abilities needed to perform the job.

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as _____.

An employee needs time off from work to care for a family member who is ailing from a terminal illness. Which of the following laws mandates that she be allowed to do this?

Instead of hiring an accountant, an organization decides to contract with a local accounting firm for its tax accounting needs. The process is known as _____.

Which of the following components of the HRM system serves a developmental purpose by providing employees valuable information about their strengths and weaknesses?

The tasks, duties, and responsibilities that make up a job are known as the _____.

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

Recruiting processes conducted by an organization to find people outside the organization who have not worked for the organization previously are known as _____.

Which of the following components of the HRM system focuses on ensuring employees learn and build the skills and abilities needed to perform their jobs effectively both in the present and the future? Author: Or "effectively in the present as well as the future."

_____ refers to the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system?

The _____ component of human resource management encompasses the steps that managers take to develop and maintain a good working association with the workers' unions that represent their employees' interests.

The _____ restricts mandatory retirement and especially benefits older employees.

Which of the following laws requires that managers ensure that employees are protected from workplace hazards?

As a part of its human resource planning process, KRQ Consulting estimates the qualifications of all current employees as well as the qualifications of the available workers in the external job market. KRQ Consulting is engaging in_____.

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. Author: Would it be a good idea to specify labor supply and demand?

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies, they are engaging in _____.