BusCorp.BusCorp.wants to introduce a new procedure to improve how customer requests are handled.This change will require employees to break old routines and adopt new role patterns.They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes.The other involves forming task forces within the company to help determine new customer service practices.The strategy BusCorp.is using to minimizing resistance to change is known as:
A)communication.
B)learning.
C)stress management.
D)negotiation.
E)coercion.

Question

Quizplus · Accepted Answer

Learning is an important process in most change initiatives because employees require new knowledge and skills to fit the organization's evolving requirements.Training is time-consuming, but it helps people break routines by learning new role patterns.

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