Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.When Shanti attempts to empathize with the speaker, this is known as:
A)Sensing
B)Evaluating
C)Understanding
D)Responding
E)Identification

Question

Quizplus · Accepted Answer

The evaluative component of listening includes understanding the message meaning, evaluating the message, and remembering the message.To improve their evaluation of the conversation, active listeners empathize with the speaker-they try to understand and be sensitive to the speaker's feelings, thoughts, and situation.Evaluation also improves by organizing the speaker's ideas during the communication episode.

Shanti's Workshop Shanti Recently Went to a Communication Workshop to Help