Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.The techniques she learned with regards to showing interest will help her improve in the _______________ of listening.
A)sensing
B)evaluating
C)understanding
D)responding
E)identification

Question

Quizplus · Accepted Answer

Responding, the third component of listening, is feedback to the sender, which motivates and directs the speaker's communication.Active listeners accomplish this by maintaining sufficient eye contact and sending back channel signals (e.g., "I see"), both of which show interest.They also respond by clarifying the message-rephrasing the speaker's ideas at appropriate breaks ("So you're saying that ...?").

Shanti's Workshop Shanti Recently Went to a Communication Workshop to Help