A large retail organization previously divided work among its four employee benefits staff into distinct specializations.One person answered all questions about superannuation (pension plans), another answered all questions about various forms of paid time off (e.g.vacations), and so on.These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area.For example, one staff member is responsible for all employee benefits inquiries from anyone in a particular geographic region.This restructuring most likely increased each employee's _________________.
A)sense of ownership
B)absenteeism
C)tendency to overwork
D)self-talk
E)competence

Question

Quizplus · Accepted Answer

With job enrichment, product and service quality tend to improve because job enrichment increases the jobholder's felt responsibility and sense of ownership over the product or service.

A Large Retail Organization Previously Divided Work Among Its Four